Israel Santos
Los Angeles,CA
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Passenger Security Assistant Manager
Airport Terminal Management
06.2011 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations. Maintaining Compliance with FAA, TSA & other Domestic Rules and regulations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Justice Administration
DeVry University
Long Beach, CASkills
- Google Drive
- Microsoft PowerPoint, Excel, and Word
- Staff Training and Development
- Customer Relationship Management (CRM)
- Work Planning and Prioritization
- Administration and Reporting
- Onboarding and Orientation
- Strategic Planning
- Invoice Generation
- Dependable and Responsible
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Passenger Security Assistant Manager
Airport Terminal Management
06.2011 - Current
Bachelor of Science - Justice Administration
DeVry University
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