Israel Saunders
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CSR
ELMCO & ASSOC
02.2014 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Delivery Associate
LOWES
11.2006 - 02.2014
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
SERVER
COURTYARD MARRIOTT
07.2003 - 04.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
No Degree - Film And Video Production
ART INSTITUTE OF SACRAMENTO
Sacramento, CACPT CERTIFICATION -
NASM
Sacramento, CA07.2023
Skills
- Report Preparation
- Senior Leadership Support
- Account Management
- Order Fulfillment
- Data Entry
- Client Needs Assessment
- Freight Operations
- Retail Sales Customer Service
- Stocking and Replenishing
- Appointment Setting
- Prospecting Clients
- Active Listening
- Customer Billing
- Customer Relations
- Credit Card Payment Processing
Certification
NASM-CPT CERTIFICATION
NASM-NUTRITION COACH
NASM-PERFORMANCE ENHANCEMENT
Timeline
CSR
ELMCO & ASSOC
02.2014 - Current
Delivery Associate
LOWES
11.2006 - 02.2014
SERVER
COURTYARD MARRIOTT
07.2003 - 04.2006
No Degree - Film And Video Production
ART INSTITUTE OF SACRAMENTO
CPT CERTIFICATION -
NASM