Israel Soto
Pottstown,PA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
31
31
years of professional experience
Work History
FedEx Ground Contractor/Business Contact
JWD Delivery/KIS Delivery
04.2014 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept records for production, inventory, income and expenses.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Delegated work to staff, setting priorities and goals.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Acute knowledge of DOT guidelines and regulations
Sales Executive/Account Manager
TruTeam Builder Services
10.2012 - 04.2020
- Answered customer questions and addressed problems and complaints in person and via phone.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed and implemented account management plans to establish customer satisfaction.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed strong rapport with customers and created positive impression of business.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Sales Consultant
Tri County Toyota
11.2009 - 10.2012
- Retained consistent client base by conducting market research to develop brand strategy.
- Maximized customer retention by resolving issues quickly.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
Bill Poster/Painter
Clear Channel Outdoor
01.2003 - 10.2008
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used appropriate safety equipment and climbing gear up to and over 100 feet.
- Used various tools to paint and wallpaper
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling
- Read plans, instructions or specifications to determine work activities.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Cut materials into specified sizes for installation using tile cutters and power saws
Property Manager
Twin Ridges Farm
09.1993 - 01.2003
- Communicated effectively with owners, residents, and on-site associates.
- Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Educated personnel on safety regulations for compliance with property rules.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Spearheaded seasonal preparations such as winterizing plumbing systems or conducting summer landscaping updates.
- Maintained smart property exteriors by cleaning and repairing gutters, windows and doors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
No Degree - Business
Alvernia College
Reading, PaHigh School Diploma -
Owen J Roberts High School
Pottstown, PA06.1991
Skills
- Quoting Estimating
- Project Management
- Experience in Leadership
- Improvement Plan Knowledge
- Team Management
- Maintenance & Repair
- Supervision & Leadership
- Microsoft Office
- Flexible Schedule
- Good Work Ethic
- People Skills
- Conflict Resolution
- Active Listening
- Problem Resolution
- Training & Development
- Friendly, Positive Attitude
- Customer Service
- Worksite Safety and Maintenance
- Physical Strength and Stamina
- Verbal Communication
- Superior Work Ethic
- Safety-First Mentality
- Team Player
- Attention to Detail
- Problem-Solving
- Facilities Maintenance
Timeline
FedEx Ground Contractor/Business Contact
JWD Delivery/KIS Delivery
04.2014 - Current
Sales Executive/Account Manager
TruTeam Builder Services
10.2012 - 04.2020
Sales Consultant
Tri County Toyota
11.2009 - 10.2012
Bill Poster/Painter
Clear Channel Outdoor
01.2003 - 10.2008
Property Manager
Twin Ridges Farm
09.1993 - 01.2003
No Degree - Business
Alvernia College
High School Diploma -
Owen J Roberts High School
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