Israel Torres
Mooresville,NC
Summary
Dynamic leader with a proven track record at Meckley Services Inc., and Vixxo Corp., adept in customer service management and inventory control. Excelled in fostering client relationships, enhancing team performance, and ensuring workplace safety. Skilled in multitasking and critical thinking, significantly improved service quality and operational efficiency.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Seasoned Service Manager bringing 8+ years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
9
9
years of professional experience
Work History
Service Manager
Meckley Services Inc.
11.2023 - Current
- Managed all aspects of the bussines, from dispatching, hiring, training, warehouse maintenance and inventory, project quoting and field supervision on large projects..
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service technicians members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Field Service Representative
Vixxo Corporation
01.2017 - 10.2023
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Visit Client sites under my charge to make sure operations and maintenance issues were up to date. Had approximately 240 7-Eleven sites under my charge.
- Meet with 7-Eleven Area Facility Managers, Area Leaders and Regional Facilities Manages to discus, visit and plan, site maintenance, remodels, changeovers etc.
Customer Service Representative
Synchrony Financial Inc
06.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Escuela Superior Vocacional
Cidra, Pr05-2009
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- New employee hiring
- Staff management
- Service quality management
- Estimating and quoting
- Inventory management
Languages
Spanish
Full Professional
Timeline
Service Manager
Meckley Services Inc.
11.2023 - Current
Field Service Representative
Vixxo Corporation
01.2017 - 10.2023
Customer Service Representative
Synchrony Financial Inc
06.2015 - 10.2016
High School Diploma -
Escuela Superior Vocacional
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