Seasoned professional with a robust background in emergency response and logistics management, notably at Mingo County 911. Excelled in crisis management and effective communication, ensuring swift, accurate dispatch and coordination. Demonstrated leadership in safety enforcement and performance monitoring, enhancing operational efficiency and team collaboration. Achieved a high accuracy rate in critical data handling, underscoring a commitment to excellence and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Supervisor
The Gaming Company
South Williamson, KY
08.2024 - 12.2024
Inspected freight, determined workflow and delegated tasks to complete specific loading sequences
Managed supply inventory supplies, requisitioning items to maintain availability
Promoted worksite safety by proactively detecting and resolving safety hazards
Oversaw task completion and evaluated quality throughout workflow process
Reviewed work orders and provided instructions to laborers
Managed shipment logistics, including negotiating freight prices with vendors and arranging transport of goods
Documented daily production data and relevant information, including employee time and wages, daily receipts, or inspection results
Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions
Tracked shipment statuses in real-time, providing updates to customers and resolving any issues that arose during transit
Collaborated with warehouse staff to monitor inventory levels and prepare products for shipment
Oversaw maintenance of warehouse equipment used in shipping process such as pallet jacks, scales, conveyors etc., ensuring optimal functionality at all times
Conducted regular audits of shipping processes to identify areas of improvement and implement corrective actions
Monitored industry trends and best practices in shipping operations, making recommendations for continuous improvement efforts
Worked closely with purchasing department to manage inbound shipments from suppliers, coordinating delivery schedules as needed
Maintained accurate records of all outgoing shipments, ensuring timely delivery to customers
Managed claims process for damaged or lost shipments by working directly with carriers to resolve disputes
Assessed efficiency of current carriers by evaluating their performance in terms of cost, speed, and reliability
Prepared necessary documentation, such as bills of lading, packing lists, and commercial invoices
Correctional Officer
South Western Regional Jail
Logan, WV
03.2024 - 06.2024
Kept records and drafted reports detailing offender movements or rule violations
Searched vehicles entering and leaving premises to inspect for contraband and detect trafficking
Safeguarded facility access, monitoring entrances and screening visitors
Counseled inmates by addressing and discussing concerns in informal and unofficial capacity
Led incident inquiries and investigations and compiled required reports
Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly
Patrolled assigned areas to assess facility security and verify offender counts
Followed and promoted compliance with established security procedures
Uphold safety, security and discipline by enforcing facility rules and regulations
Oversaw inmate meal service, hygiene needs and daily activities of inmate housing units
Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions
Conducted headcounts of inmates to maintain facility security and order
Fulfilled tower surveillance duty and continuously monitored grounds for potential security breaches
Detected and removed contraband with unscheduled cell inspections
Performed thorough cell searches to locate contraband items such as drugs or weapons
Escorted inmates between cells, courtrooms, medical facilities, or other locations as needed
Tracked inmate interactions, maintaining communication and visit records
De-escalated disturbances with verbal and physical response strategies
Verified prisoner numbers through headcounts and roll calls
Monitored facility from master control room, watching different feeds at once
Identified and removed contraband items using routine and unannounced searches
Served meals, distributed toiletries and dispensed medication to prisoners
911 Emergency Dispatcher
Mingo County 911
Williamson, WV
02.2017 - 06.2023
Fostered continuous mastery of local and surrounding street systems, infrastructure and physical layout
Adapted quickly to changing circumstances as new information became available during ongoing events
Utilized mapping software to identify caller locations and direct responders accordingly
Maintained [Number] WPM type speed and [Number]% accuracy rate to record critical data
Maintained accurate records of call details and dispatched units
Provided pre-arrival instructions to callers in crisis situations, including CPR guidance
Assessed callers' situations to determine appropriate response services
Participated in regular training sessions to maintain knowledge of current procedures and policies
Familiarized oneself with local geography, landmarks, and major buildings for efficient dispatching purposes
Assisted field units by performing background checks or warrant inquiries upon request
Maintained grace and sound judgment in communication with diverse agencies, including police, fire, animal control and emergency medical services
Triaged service requests and initiated dispatch of appropriate responders
Coordinated, monitored and assisted with operations via telephone and radio
Supported communications center operations with filing, typing, copying, scanning and maintaining updated files and reports
Dispatched police, fire, and medical personnel to scenes of incidents
Operated computer-aided dispatch CAD systems to input and track calls
Communicated effectively with first responders throughout incident duration, providing updates as needed
Received and evaluated incoming emergency and administrative phone calls for emergency services
Prioritized incoming calls based on level of urgency and available resources
Operated multi-frequency, multi-agency radio console with several paging systems, cross-frequency patching and phone patching
Monitored multiple radio channels simultaneously for updates on ongoing incidents
Gathered pertinent information from caller to determine type of assistance required
Managed stress effectively in high-pressure situations involving life-and-death emergencies
Answered emergency and non-emergency calls promptly and efficiently
Coordinated with other agencies as needed for mutual aid or specialized resources during emergencies
Adhered to established protocols when handling hazardous materials or terrorism-related incidents
Ensured confidentiality of sensitive information related to callers and incidents
Recorded and maintained radio transmissions and telephone calls
Compiled daily activity reports for submission to department supervisors
Rotated between ambulance, fire and law enforcement dispatch responsibilities in center fielding [Number]+ daily calls
Fielded non-emergency calls, relaying information to correct departments and personnel
Helped first responders understand situations and potential dangers by fully documenting available information
Determined necessary response to callers based on situational details, dispatching appropriate services
Received reports from public of crimes, fires and medical or police emergencies
Prioritized situations based on current injuries, weapons involved and potential for further danger
Operated radio, telephone, and computer equipment at emergency response centers
Supplemented caller details with additional information from available databases
Gained deeper understanding of emergency situations by asking targeted questions
Education
COAL MINING
80 HOUR UNDERGROUND CARD
Chapmanville, WV
11-2024
High School -
Williamson High School
Williamson, WV
06.2011
Physical Therapy -
Marshall University
Huntington, WV
Skills
Receiving Processes
Safety enforcement
Record Keeping
Order Fulfillment
Performance Monitoring
Shipping Procedures
Material Handling
Warehouse Operations
Safety Compliance
Organizational Skills
Inventory Management
Situational Awareness
Attention to Detail
Professionalism
Teamwork and Collaboration
Emotional Intelligence
Memory Retention
Information Gathering
Multitasking Abilities
Stress Management
Problem Solving
Assertiveness
Decision Making
Effective Communication
Critical Thinking
Telephone Etiquette
Analytical Skills
Information Gathering and Relay
Call Management
Crisis Management
OSHA requirements
Effective customer communication
Languages
English, Fluent
Certification
I CURRENTLY COMPLETED MY 80 HOUR MINING CARD.
Timeline
Shipping and Receiving Supervisor
The Gaming Company
08.2024 - 12.2024
Correctional Officer
South Western Regional Jail
03.2024 - 06.2024
911 Emergency Dispatcher
Mingo County 911
02.2017 - 06.2023
I CURRENTLY COMPLETED MY 80 HOUR MINING CARD.
COAL MINING
80 HOUR UNDERGROUND CARD
High School -
Williamson High School
Physical Therapy -
Marshall University
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