Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israel Vasquez

Houston,TX

Summary

Dynamic operations leader with a proven track record at Arnold Oil Company, excelling in strategic planning and operational efficiency. Successfully implemented innovative solutions that enhanced productivity and customer satisfaction. Adept at mentoring teams and driving organizational growth through effective resource management and performance evaluation. Committed to fostering a collaborative and high-performing work environment.

Overview

20
20
years of professional experience

Work History

Director of Operations

Arnold Oil Company/Aline Auto Parts
01.2020 - 08.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.

Call Center Manager

XL Parts
09.2015 - 12.2019
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Evaluated data to identify trends and determine customer service needs.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.

Store Director

Arnold Oil Company/Aline Auto Parts
09.2005 - 04.2019
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.

Education

Business Administration

Universidad De San Carlos
Guatemala, City
10-1990

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution

Languages

Spanish
Full Professional

Timeline

Director of Operations

Arnold Oil Company/Aline Auto Parts
01.2020 - 08.2025

Call Center Manager

XL Parts
09.2015 - 12.2019

Store Director

Arnold Oil Company/Aline Auto Parts
09.2005 - 04.2019

Business Administration

Universidad De San Carlos

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