Israel Vazquez
Newhall,USA
Summary
Dynamic hotel management professional with extensive experience at Hilton Los Angeles Universal City, excelling in budget and inventory management. Proven track record in revenue optimization and crisis management, enhancing guest relations and staff performance. Adept at training and recruiting top talent, consistently achieving high guest satisfaction scores.
Overview
22
22
years of professional experience
Work History
Hotel Manager
HILTON LOS ANGELES UNIVERSAL CITY
Universal City, CA
06.2021 - Current
- Directed daily hotel operations to ensure seamless execution and supervision of tasks.
- Conducted budgeting and financial planning by tracking revenues and optimizing profits.
- Planned marketing campaigns to drive sales and enhance hotel activities.
- Managed hotel expenses through comprehensive cost analysis for improved financial oversight.
- Tracked inventory levels by analyzing figures and reports for optimal stock management.
- Developed strategies to improve customer experience by addressing feedback and concerns.
- Oversaw hiring, training, and recruitment processes by creating job postings and training materials.
- Mediated staff disagreements by providing effective conflict resolution solutions.
Director of Rooms Division
HILTON LOS ANGELES UNIVERSAL CITY
Universal City, CA
07.2018 - 06.2021
- Operated budget and staffing for front of house, valet, and housekeeping teams.
- Scheduled preventive maintenance and conducted final inspections to meet quality standards.
- Ensured compliance with brand standards, enhancing safety and security to reduce workers' compensation claims.
- Maximized guest experience and loyalty by maintaining high guest satisfaction scores.
- Managed valet services and upkeep for 450-stall facility, optimizing revenue and service continuity.
- Oversaw renovation of two rooms, performing punch list inspections to ensure contractor compliance with deadlines and standards.
- Developed expertise in crisis management, fire safety, and emergency response protocols for guests and employees.
- Collaborated with HR and ownership to align on key performance objectives for guest and employee experience.
Executive Director of Housekeeping
THE HYATT REGENCY HOTEL
Los Angeles, CA
11.2014 - 07.2018
- Managed daily operations of housekeeping department for 580 rooms, ensuring efficient workflow and policy enforcement.
- Planned, scheduled, and organized work assignments to maintain optimal coverage across all shifts.
- Developed and implemented training programs, equipping staff with necessary tools and resources.
- Established procedures to monitor and enhance quality of housekeeping and laundry services.
Director of Front Office and Operations
THE CONCOURSE HOTEL
Los Angeles, CA
07.2013 - 11.2014
- Streamlined front office and guest services operations to enhance accuracy and efficiency.
- Maximized room revenue through active participation in yield management meetings.
- Managed departmental budget while balancing operational requirements with employee needs.
- Led initiatives to increase revenue potential, improving employee satisfaction and retention.
- Achieved business, financial, and service quality goals through effective hospitality management.
- Resolved guest issues promptly to maintain high satisfaction levels.
- Performed reservations, concierge, and front desk duties for 580 rooms.
Executive Housekeeper
THE RADISSON HOTEL
Los Angeles, CA
01.2003 - 07.2013
- Directed housekeeping and laundry operations to achieve optimal cleanliness across 580 rooms and public areas.
- Conducted inspections of guest rooms, public spaces, and service areas for cleanliness standards.
- Trained and motivated staff, providing ongoing coaching and disciplinary guidance as needed.
- Established and maintained a cleaning schedule, including weekly staff assignments.
- Managed supply and linen inventories while updating room statuses for front office records.
Education
High School Diploma -
Desert Winds High School
Palmdale, CA01-1998
Skills
- Budget and inventory management
- Revenue optimization
- Crisis management
- Operational efficiency
- Guest services
- Performance management
- Staff recruitment
- Financial planning
- Customer experience
- Conflict resolution
- Quality assurance
References
- Bill, Dalleske, General Manager, William.dalleske@2hilton.com, 512 623-0444, Hilton Nasa Bay
- Frankie, Wright, General Manager, Lq2005gm@laquinta.com, 951 741-3738, La Quinta LAX
- Jeff, Rostek, Vice President, Jeff.rostek@hyatt.co, 781 640-1000, Hyatt Regency Franchise Properties
- Yohanys, Castro, Corporate Director of Human Resources, 310 279-0185, Interstate Hotels
- Bill, Medrano, Account Manager, Billmed23@gmail.com, 213 663-8336, Securitas USA
Training
- World of Hyatt Leadership Orientation
- Talent & Quality Selection Process
- Prism Hotel Labor Management System Course
- Civil Training for Housekeeping, ABC Steps
- Opera / Fidelio / OnQ
- CALOSHA Training
- Emergency Preparedness Training
- Window office
- Payroll Master / Time and Attendants
- ADP / The Lobby / HotSos / Nuvola
Lanugages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Hotel Manager
HILTON LOS ANGELES UNIVERSAL CITY
06.2021 - Current
Director of Rooms Division
HILTON LOS ANGELES UNIVERSAL CITY
07.2018 - 06.2021
Executive Director of Housekeeping
THE HYATT REGENCY HOTEL
11.2014 - 07.2018
Director of Front Office and Operations
THE CONCOURSE HOTEL
07.2013 - 11.2014
Executive Housekeeper
THE RADISSON HOTEL
01.2003 - 07.2013
High School Diploma -
Desert Winds High School
Similar Profiles
Chad BacioccoChad Baciocco
Bartender/Server at Hilton Los Angeles / Universal CityBartender/Server at Hilton Los Angeles / Universal City
Erika MayErika May
Senior Personnel Analyst at City Of Los Angeles - Los Angeles World AirportsSenior Personnel Analyst at City Of Los Angeles - Los Angeles World Airports
Noel BustamanteNoel Bustamante
Barback at Death and Co Los Angeles, City Of Los Angeles, CABarback at Death and Co Los Angeles, City Of Los Angeles, CA
CHARLOTTE SCORZA-WILLIAMSCHARLOTTE SCORZA-WILLIAMS
Intermittent Background Actor at FreelanceIntermittent Background Actor at Freelance
Rodney LewisRodney Lewis
Pool Substitute Teacher/Special Education Teacher/World History - Government Teacher/Student Support Specialist at Santa Clarita Valley International Charter School (SCVi)Pool Substitute Teacher/Special Education Teacher/World History - Government Teacher/Student Support Specialist at Santa Clarita Valley International Charter School (SCVi)