Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Israel E Cruz-Lamboy

Israel E Cruz-Lamboy

Saint Cloud,FL

Summary

Dynamic leader with a proven track record at Hertz Corporation, adept in strategic planning and team leadership. Excelled in enhancing operational efficiency and fostering a culture of continuous improvement. Skilled in budget control and staff training, achieving top performance metrics and significantly reducing costs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Area Damage Manager

Hertz Corporation
02.2022 - Current
  • Currently in charge of the US Southeast (FL, GA, AL, MS, LA and TN) and part of the Northeast (MA and RI)
  • Managed a team of 5 appraisers tasked with reviewing and approving over 600 vehicle body damage estimates per week.
  • Worked hand in hand with the procurement team to establish strong business relationships with suppliers.
  • Managed the financial side of my side of the business including purchase order control, billing processes and payment approvals. Assisted suppliers in navigating a complex billing system to ensure on-time payments.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with multiple suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Area Maintenance Manager

Hertz Corporation
01.2018 - 02.2022
  • Managed a team of technicians to ensure timely completion of maintenance and repair tasks, resulting in reduced operating costs.
  • Consistently among the top 5 shops in the FL zone as far as KPI's
  • Made sure mechanics followed all manufacturer repair specifications, ensuring compliance and consistent quality across the team's work output.
  • Maintained accurate records of all repair activities, providing valuable data for future planning purposes.
  • Streamlined work order processes for more efficient scheduling and completion of maintenance tasks, reducing backlog.
  • Conducted regular meetings with staff members to discuss progress on ongoing projects and address any concerns or challenges that arose during operations.

Maintenance Supervisor

Hertz Corporation
06.2014 - 01.2018
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of 20+ technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.

Retail Store Manager

Sprint (Now T-Mobile)
04.2002 - 06.2014
  • Successfully managed an award winning sales team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Business Administration And Management

University of Puerto Rico
San Juan, PR

Auto Estimatics Certification - Automotive Body Damage Appraisal

Sedgwick VALE Auto Estimatics
Arlington, TX
08.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Project Management
  • Policy Implementation
  • Schedule Preparation
  • Performance Evaluations
  • Key Performance Indicators
  • Budget Control

Languages

Spanish
Native or Bilingual

Timeline

Area Damage Manager

Hertz Corporation
02.2022 - Current

Area Maintenance Manager

Hertz Corporation
01.2018 - 02.2022

Maintenance Supervisor

Hertz Corporation
06.2014 - 01.2018

Retail Store Manager

Sprint (Now T-Mobile)
04.2002 - 06.2014

Business Administration And Management

University of Puerto Rico

Auto Estimatics Certification - Automotive Body Damage Appraisal

Sedgwick VALE Auto Estimatics

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Israel E Cruz-Lamboy