Israel F Ruiz Jr
Clermont,FL
Summary
Dynamic professional with extensive experience at Comfort Inn, excelling in customer service and guest relations. Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in tax compliance and financial analysis, leveraging strong problem-solving abilities to streamline processes and ensure accuracy. Bilingual in Spanish and English, fostering effective communication.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
41
41
years of professional experience
Work History
Front Desk Agent/Night Auditor/Sales Associate
Comfort Inn/Shell/Mobil
01.2000 - 12.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Trained new staff members in customer service techniques and hotel operations.
- Engaged with customers to build rapport and loyalty.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Tax Accountant/Supervisor
Avnet/Baker Industries/Associated Transport
01.1980 - 11.2000
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Assisted clients in understanding complex tax concepts, explaining implications of various financial decisions.
- Streamlined processes for increased efficiency in preparing and filing tax returns.
- Ensured compliance with federal, state, and local tax requirements by researching relevant legislation and applying necessary adjustments to client accounts as needed.
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Played a key role in the successful completion of several high-stakes audits, utilizing strong analytical skills to identify discrepancies and recommend corrective actions.
- Assisted with implementation of timely, cost-effective state tax planning strategies designed to create value and enhance company's worldwide tax position.
- Reduced risk of IRS audits for clients by meticulously reviewing and verifying all tax documents before submission.
- Led team of junior accountants in preparation of complex tax returns, ensuring adherence to current tax laws and regulations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Managed filing of federal, state and local taxes within established time frames for business with staff headcount of 10
- Reconciled tax accounts for $500,000 annual revenue-producing company.
Education
High School Diploma -
Rice High School
New York06.1970
Skills
- Customer service
- Credit and cash payments
- Front desk management
- POS systems
- Registration
- Conflict and issue documentation
- Tourism knowledge
- Word processing
- Bookkeeping
- Transaction processing
- Guest amenities
- Fluent in Spanish and English
- Hospitality services
- Time management
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent/Night Auditor/Sales Associate
Comfort Inn/Shell/Mobil
01.2000 - 12.2020
Tax Accountant/Supervisor
Avnet/Baker Industries/Associated Transport
01.1980 - 11.2000
High School Diploma -
Rice High School
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