Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Israelle Davis

La Marque,TX

Summary

Seeking a career opportunity where I can share my skill sets and expertise with a goal-oriented organization that offers competitive initiative and benefits with a strong focus on achieving mutual growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Associate

Amazon
03.2020 - Current
  • Fixed identified issues to increase productivity and boost workflows.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Maintaining scan flow of over 1100 packages per hour alone.
  • Analyzed quality and performance data to support operational decision-making.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Followed company policies and procedures to produce consistent results.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Recognized, documented, and advised on removal of hazards.

Substitute Teacher

Responsive Education Solutions
10.2019 - 02.2023
  • Supervised, supported, and gave enrichment to students Pre-K - 8th Grade.
  • Managing classrooms of 19 - 30 students alone.
  • Maintained safe environment at all times by going over safety and emergency procedures.
  • Using proper correction/disciplinary action when required. ie. Removal of student from classroom, Administrative Assistance, Referral of behavior, or Parent Conference.
  • Created my own daily lesson plans from curriculum based standards.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Supervised lunchroom and recess activities.
  • Monitored student progress and provided feedback to students, parents and school administrators.

Marketing Specialist

Marketing Management Consultancy
10.2019 - 01.2020
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Worked closely with in-house design team to develop visuals for content.
  • Designed and implemented advertising and public relations activities.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Shadowed senior personnel on complex marketing pursuits to build skills set.
  • Interacted with up to 70 current or potential clients on a daily basis.
  • 88% sucess rate when getting new clients to enroll in program.

Hair and Makeup Artist

Panache Hair Salon
11.2018 - 10.2019
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • 100% client retention rate.
  • Averaging 5 clients per day.
  • Practicing safety with knowledge of hair, skin, and nail chemistry to prevent chemical burns, hair loss, and promote infection control.
  • Styled hair and makeup for customers for special events and occasions.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Direct Care Worker

Leading Health Care Of Louisiana
10.2018 - 10.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained safe and well-organized patient environment.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.

Customer Service Associate Cashier

Walmart
08.2018 - 07.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created and maintained safe compliant work environment.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Checked personal identifications during alcohol and tobacco sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions and calls about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Associate

Home Depot
06.2016 - 09.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained safe and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross training to develop necessary knowledge and assist customers in ANY department.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.

Education

Information Technology - Cyber Security

Correlation One
New York, NY
11.2023

Cosmetology License - Cosmetology Education

Aveda Institute
Baton Rouge
09.2018

Skills

  • Customer Service
  • Standards Interpretation
  • Chemical Cleaning
  • Safety Procedures
  • Technical Documentation
  • Post-Resolution Follow-Ups
  • Sound Decision-Making Abilities
  • Corrective Actions
  • OSHA Requirements
  • Fine Motor Skills
  • Group Dynamics
  • Middle School Education

Certification

  • Licensed Cosmetologist - Current

Timeline

Quality Associate

Amazon
03.2020 - Current

Substitute Teacher

Responsive Education Solutions
10.2019 - 02.2023

Marketing Specialist

Marketing Management Consultancy
10.2019 - 01.2020

Hair and Makeup Artist

Panache Hair Salon
11.2018 - 10.2019

Direct Care Worker

Leading Health Care Of Louisiana
10.2018 - 10.2019

Customer Service Associate Cashier

Walmart
08.2018 - 07.2019

Customer Service Associate

Home Depot
06.2016 - 09.2018

Information Technology - Cyber Security

Correlation One

Cosmetology License - Cosmetology Education

Aveda Institute

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Israelle Davis