Word
ISRAEL PRINCE OTSHOKOLAMI
Customer Service
Dubai ,UAE
Summary
- OBJECTIF: Intend to build a career with leading corporate of high-customer focus with committed and dedicated people, wich will help me to explore my fully and realize my potential. Willing to work as a key player in challenging & creative environment. To strive for the success of organization and self-utilizing the maximum knowledge and experience acquired.
- PERSONAL QUALITIES :Remarkable patience and motivational skills Strong analytical and helping skills Teamwork and striking personality towards customer service Deligent and organized Highly motivated to achieve work Good at perduading and Negotiating Ponctual Flexible Creative
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Medical assistant
DYNAPHARM
Kinshasa , CD
- Marketing agent for Dynapharm products Academia
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Marketing Coordinator
BOSANGANI BUSINESS
Kinshasa, CD
- In charge of Marketing and International Customer
- Bosangani Business, Key responsibilities handled
- Inviting international customer to the B2B Forum to take place
- Ensure the progress and quality of services during the forum with investors
- Ensure marketing management
- Provide international customer satisfaction services during the Forum marketing digital DATA Flux
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Organized logistics for marketing and proposal strategy meetings.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Coordinated with design and media teams to develop high-quality creative assets.
Digital Marketing Data Flux
Orange Telecom, Kinshasa
- Key responsibilities handled
- Experienced in the sale of Orange Product and customer satisfaction, customer, and skillful management
- Follow up weekly duties of each Unit
- Conception of weekly marketing topic
- Monitoring of home box features
- Provide customer satisfaction
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Helped clients develop website portals and social media pages to promote businesses.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
TELECOM OPERATOR
CONGO Airways
Kinshasa, CD
- Key responsibilities handled
- Experienced in the sale of airline tickets and customer satisfaction, customer, and skillful management
- Make calls to the passengers and upgrade their tickets
- Ensure that complaints are escalated to
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Properly directed inbound calls in phone queues to improve call flow by Number%.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
MANAGER
FAMILY TRAVEL BUS
, IN
- Responsible for controlling the goods and insured the manifest of the bus and the crew
- Checked the bus before and after the trip
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Education
BACHELOR OF ART - Business Administration And Strategic Management
LEADERSHIP ACADEMIA UNIVERSITY
10.2016 - 08.2019
High School Diploma - Literary Humanities
Institut De La Gombe
09.2010 - 05.2016
Skills
Determinated
Compassionate
Adaptable
Efficient and reliable team player
Patient Management
Trustworthy companion
Account management
Leadership
Team spirit
Business strategies
Well organized
Welcoming
Experienced in customer relationships management
Additional Information
STRENGTHS
- Ambitious
- Hard working
- Positive attitude
- Sustained efforts and dynamic to face any challenge and competition are basic
- Success and stupendous accomplishment
- Disciplined and committed to always provide my best during serving the organization
- I have experience in customer relationship and have developed strategy of welcoming business and to manage client orientation
- I have acquired communication skill because of working with multicultural
- I have strong interpersonal and relationship which enables me to achieve and understand superior performance
Software
PowerPoint
Excel
Certification
Certified Tecom operator , Congo airways
Trainning
- Orange network, products and services training
- Cisco finesse training
- Call center training
- Training on health and socialization
- Training on Congo airways products and services
- Aviation training
- Training on word and excel software
- Call center training
- Customer relationship management training
Timeline
BACHELOR OF ART - Business Administration And Strategic Management
LEADERSHIP ACADEMIA UNIVERSITY
10.2016 - 08.2019
High School Diploma - Literary Humanities
Institut De La Gombe
09.2010 - 05.2016
Medical assistant
DYNAPHARM
Marketing Coordinator
BOSANGANI BUSINESS
Digital Marketing Data Flux
Orange Telecom, Kinshasa
TELECOM OPERATOR
CONGO Airways
MANAGER
FAMILY TRAVEL BUS