Open To Work
Hi, I’m
Israel Villela
Software Developer
Anaheim,CA
Work Preference
Timeline
Software Developer
Taco Bell Corporate
03.2025 - Current
Service Desk Specialist
Taco Bell Corporate
01.2024 - 03.2025
Career Break - Family Leave
01.2023 - 12.2023
Software Developer Intern
RadicalX
08.2022 - 11.2022
Western Governors University
Bachelor of Science from Software Engineering
Thinkful
Software Engineering Immersive
Summary
Software engineer with hands-on experience in developing tools that enhance operational efficiency and reduce incident response times. Expertise spans the full development lifecycle, from requirements gathering to deployment, with a focus on creating solutions that streamline processes and improve team productivity.
Skills
- JavaScript and Python
- React and Nextjs
- Nodejs and REST APIs
- Chrome extensions development
- ServiceNow expertise
- Test-driven development
- CI/CD practices
- Docker and GitLab
- AWS EC2 and S3
- Software development
- Agile methodologies
- Technical documentation
- Incident response
- Version control systems
- DevOps principles
- Microservices design
- Azure development
Work History
Taco Bell CorporateIrvine, USA
Software Developer
03.2025 - Current
Job overview
- Built and deployed Floating Taco, a Chrome MV3 extension injecting contextual workflow buttons into ServiceNow, adopted by approximately 90 analysts and directly reducing MTTR and ATT.
- Extended Floating Taco with a chat landing page panel that detects store numbers and surfaces recent incidents, preventing duplicate ticket creation across chat and phone channels.
- Extended Floating Taco with a quick paste transfer feature that reads SPA values and copies them at the press of a button, streamlining L2 escalations and handoffs.
- Built Internal Operations Dashboard, a full-featured admin tool with a SQL backend managing analyst schedules, floor layouts, and employee details, eliminating manual coordination and giving leadership real-time visibility into floor operations.
- Built EV4 Device Validation Tool, a Chrome extension to parse and validate EloView 4 configuration data across restaurant POS, KDS, and Kiosk endpoints, reducing configuration errors and manual validation time.
- Owned full development lifecycle across all tools: requirements planning, test-driven development, security validation, cross-team QA handoff, production deployment, and technical documentation.
- Internal Tools Development
Taco Bell CorporateIrvine, USA
Service Desk Specialist
01.2024 - 03.2025
Job overview
- Led incident response for high-impact outages across Front of House, Back of House, and Above Store systems including Aloha POS, Byte, and international platforms.
- Authored knowledge base articles for repeat incidents, reducing team rework and escalation volume.
- Mentored new hires and provided floor monitoring support including L2-level troubleshooting and escalation.
- Identified tooling gaps on the support floor and began developing in-house solutions, leading to a formal transition into a dedicated software development role in March 2025.
Career Break - Family Leave
01.2023 - 12.2023
RadicalXRemote
Software Developer Intern
08.2022 - 11.2022
Job overview
- Developed web applications in a remote Agile and Scrum environment using JavaScript and React.
- Wrote unit tests for automated code functionality testing and contributed to cross-team bug identification and removal.
- Contributed to technical documentation for software features, enhancing team understanding and project clarity.
- Collaborated in remote team environment, facilitating communication and project alignment.
Education
Western Governors University
Bachelor of Science from Software Engineering
12-2026
Thinkful
Software Engineering Immersive
12-2022
Projects
DevOps Portfolio Project, 01/01/26, Containerizing a web application with Docker, implementing a CI/CD pipeline via GitHub Actions, deploying to AWS free tier (EC2 and S3), and adding basic uptime monitoring.
Overview
4
years of professional experience