ISRAR DIN
Alexandria,VA
Summary
Healthcare Administrator with 15+ years of experience combining healthcare operations management with strong clinical knowledge and advanced medical terminology. Proven expertise in business center operations, patient records management, medical billing and coding, admission and discharge office processes, insurance coordination, and revenue cycle management within fast-paced healthcare environments.
Demonstrated ability to collaborate effectively with physicians and clinical teams, supporting accurate documentation, treatment coordination, and compliance with healthcare standards. Recognized for improving operational efficiency, resolving complex insurance and billing issues, and ensuring high-quality patient service.
International healthcare experience in Saudi Arabia, now based in the United States, with strong adaptability to U.S. healthcare systems, regulations, and best practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bowie Dental Group
08.2025 - 02.2026
- Oversaw complete office operations including patient scheduling, insurance verification, financial counseling, and treatment plan coordination
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure adequate coverage during peak hours while staying within labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Collections Manager
Solutions Health Care Management
11.2023 - 11.2024
- Led the collections department, ensuring timely and accurate processing of payments and improving recovery performance.
- Achieved a 10% increase in collection rates and reduced claim denials by 8% through improved follow-up processes and denial management strategies.
- Acted as the primary liaison between insurance companies, patients, and internal teams to resolve billing discrepancies and expedite reimbursements.
- Collaborated with insurance payers to address claim denials, disputes, and payment delays effectively.
- Prepared financial and operational reports for senior management to support decision-making and improve revenue cycle efficiency.
- Ensured compliance with healthcare billing regulations, insurance guidelines, and organizational policies.
- Collaborated with billing and collections teams to ensure timely follow-up on unpaid or denied claims,
- Processed and posted insurance and patient payments accurately into the billing system, ensuring proper allocation to corresponding accounts and services.
- Reconciled payments with Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERA) to verify accuracy and identify discrepancies
- Managed end-to-end billing processes, including charge entry, payment posting, claims submission, and follow-up on outstanding accounts.
Medical Office Manager
Aljazeera Hospital
03.2012 - 03.2023
- Established and maintained strong relationships with health insurance companies, brokers, and third-party administrators (TPAs) to ensure efficient coordination, streamlined operations, and high-quality service delivery.
- Demonstrated comprehensive knowledge of medical procedures, including surgical operations, emergency care, invasive and non-invasive treatments, and other cardiac procedures, e.g., ICD/CRT implantation.
- Applied medical sales and marketing knowledge to promote healthcare services, expand client networks, and support business growth initiatives
- Led contract negotiations with insurance providers, including service agreements, pricing structures, procedure packages, and new service additions
- Provided efficient and timely administrative support to ensure the smooth running of the office.
- Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate.
- Responded to complex inquiries and issues, using excellent judgment and decision-making skills.
- Worked collaboratively with other office professionals to ensure productivity and efficiency.
- Managed daily administrative operations for a high-volume healthcare facility, ensuring smooth workflow across departments
- Supervised and coordinated staff scheduling, performance, and training to improve productivity and service quality
- Maintained and monitored patient records and Electronic Health Records (EHR) systems with strict confidentiality compliance
- Oversaw medical billing, insurance claims processing, and payment follow-ups to ensure timely revenue cycle management
- Improved operational efficiency by streamlining administrative procedures and reducing patient wait times
- Coordinated communication between physicians, staff, and patients to enhance overall patient experience
- Ensured compliance with healthcare regulations, policies, and quality standards
- Managed prior authorization processes in compliance with insurance policies, ensuring timely approvals for procedures, surgeries, and treatments.
- Oversaw medical claims submission, follow-ups, and collections, ensuring accuracy and maximizing reimbursement.
- Extensive experience in Admission and Discharge processes, including patient registration, insurance verification, documentation, billing coordination, and discharge planning.
- Managed end-to-end revenue cycle processes, including charge entry, claims submission, payment posting, and denial management
- Reviewed and corrected billing discrepancies to minimize claim rejections and optimize reimbursement.
- Managed dental insurance verification, pre-authorizations, and patient financial coordination, including coverage limits and treatment cost estimation.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 15 employees with various personalities and from different cultures for a large 50-physician practice.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Front Desk Supervisor
Rabia Hospital
02.2010 - 02.2012
- Supervised hospital front desk operations, ensuring accurate patient registration and efficient check-in/check-out processes.
- Supervised front desk and insurance approval teams, managing inpatient and outpatient billing and coding operations.
- Worked directly with patients to resolve billing issues, providing detailed invoicing and claim explanations.
- Monitored patient flow and reduced wait times by improving scheduling and coordination with clinical teams.
- Handled patient inquiries, complaints, and escalations professionally, ensuring high levels of satisfaction.
- Maintained compliance with healthcare policies, confidentiality standards, and operational procedures
Education
Bachelor of Science - Pre-Medical Sciences
University of Malakand
International University 03-2009
Skills
- Patient Management
- Office Administration
- Healthcare Software
- Billing Procedures
- Appointment Scheduling
- Electronic Health Records
- Medical Terminology
- Medical Claims
- Prior Authorization
- Team Leadership
- Problem-solving
- Operations management
- Decision-making
- Workload management
- Performance evaluation
- Employee performance evaluation
Certification
- Bachelor's Degree - Pre-Medical.
- Occupational Safety and Health Administration, OSHA
- Cert. Management | (NOCE), Orange County, CA
- Cert. Health Administration | (LACC), CA
- Cert. Medical Billing & Coding, Pierce College LA, CA
- BLS Certification.
Languages
English
Professional Working
Urdu
Native or Bilingual
Pushto
Native or Bilingual
Arabic
Professional Working
Hindi
Professional Working
Malay
Limited Working
Panjabi
Limited Working
Timeline
Assistant Manager
Bowie Dental Group
08.2025 - 02.2026
Collections Manager
Solutions Health Care Management
11.2023 - 11.2024
Medical Office Manager
Aljazeera Hospital
03.2012 - 03.2023
Front Desk Supervisor
Rabia Hospital
02.2010 - 02.2012
Bachelor of Science - Pre-Medical Sciences
University of Malakand