Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Israt Jahan

Buffalo,NY

Summary

Dynamic and customer-focused professional with extensive experience in customer service, excelling in cash handling and customer relations. Proven ability to enhance sales through effective upselling techniques and maintain accuracy in cash drawer balancing. Recognized for building strong customer relationships and delivering exceptional service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Apon Super Market
06.2025 - 07.2025
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Teacher's Assistant

The Learning Tree Preschool
11.2021 - 08.2023
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Shared important information with students concerning upcoming assignments and tests.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Crew Member

McDonald's
12.2020 - 11.2021
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Brewed coffee and tea and changed out drink station syrups.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Cashier

Shell Gas Station
02.2019 - 12.2020
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Karimgonj Girls High School
Dhakha, Bangladesh
07-2011

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Cash handling
  • Basic math
  • Product knowledge
  • Merchandise restocking
  • Currency counting
  • Customer relations
  • Team collaboration
  • Cash register operation
  • Point of sale operation
  • Customer service
  • Upselling techniques
  • Cash register systems
  • Money handling
  • Cash handling expertise
  • Inventory restocking
  • Credit card processing
  • Payment processing
  • Point-of-sale system
  • POS systems
  • Hospitality and accommodation
  • Attention to detail
  • Scanner operations
  • Checkout monitoring
  • Cash handling and management
  • Ordering and stocking
  • Cash management
  • Online orders preparation
  • Written and verbal communication
  • Clear communication
  • Multitasking and organization
  • Liquor law compliance
  • Order packaging
  • Customer assistance
  • Order taking
  • Cleaning and sanitizing
  • Refund handling
  • Order verification
  • Customer service excellence
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Refunds and exchanges
  • Point-of-sale system operation
  • Sales transactions
  • Purchase assistance
  • Identification checks
  • Complex Problem-solving
  • Issue resolution
  • Payment collection
  • Time management skills

Certification

  • Pediatric First Aid Training - Completed 12/11/2021

Languages

English
Limited Working
Bengali
Native or Bilingual

Timeline

Cashier

Apon Super Market
06.2025 - 07.2025

Teacher's Assistant

The Learning Tree Preschool
11.2021 - 08.2023

Crew Member

McDonald's
12.2020 - 11.2021

Cashier

Shell Gas Station
02.2019 - 12.2020

High School Diploma -

Karimgonj Girls High School

Similar Profiles

CREATE PROFILE