Summary
Overview
Work History
Education
Skills
Training
References
Certification
Timeline
Generic
Israt Sayra

Israt Sayra

Dallas,TX

Summary

Desirous for a challenging role in an inspiring workplace to utilize my customer service, administrative and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the emergent sector also knowledge about General Property and Casualty Sector and successfully obtain certificate

Overview

22
22
years of professional experience
1
1
Certification

Work History

Resolution Specialist I

Walmart Health and Wellness
  • Ability to effectively communicate verbally a large volume of inbound and outbound phone calls daily and Coordinates patient flow throughout all scheduled appointments
  • Including email, text, etc
  • And deliver healthcare reminders in a call center environment
  • Verifying Patient insurance information
  • Verifies patient demographics and enters changes into Epic system
  • Also, have the knowledge of the in network and Out of Network process for insurance
  • Have the knowledge of Medicare and Medicaid Advantage
  • Knowledge of how to link active referral request to a future appointment
  • Annotating the entire document after each call for further correspondence
  • Sets up pharmacy shipments by verifying patient information and prescription for delivery
  • Verifying and inputting method of payment
  • Knowledge of how to use Nice system for call receiving and Conexus systems to process patient information and delivery prescription refill, logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order)
  • Provides customer service to pharmacy patients by responding to customer calls and emails
  • Maintaining confidentiality of patient health information
  • Processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests)
  • Identifying and resolving discrepancies for customers' orders; and researching customers billing issues
  • Reaches out to language line/interpreter when services are needed
  • Also, help different language people using google translator, to meet their needs
  • Demonstrate proficiency with Word, Excel, and experience documenting within an electronic health record using Epic system and CRM
  • Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures
  • Attends weekly team huddles, intermittently, to stay connected with the Retail Health field and operation, Support co-worker take owner-ship of difficult problems and well knowledge about how to set priorities in work agenda
  • Trained-up new associates as per assigned by the managers.

Customer Service Assistant

U.S. Department of State at U.S. Embassy Dhaka
01.2001 - 01.2022
  • Ability to effectively communicate verbally a large volume of inbound and outbound phone calls daily while maintaining a positive attitude for multiple Department quires, resolving any issues related to radio, cell phones, queries from different sections and outsiders via phone, email or in-person; Do all the Administrative tasks and duties to support, which include preparing complicated documents, maintaining databases, accessing information from databases in order to prepare reports, arranging staff meetings and scheduling appointments as per the IRM (Information Management Team, Visa, and Medical Department needs
  • Performs basic data monitoring/maintenance for the department with minimal supervision; working for T&A spread Sheet as assigned by the different Department
  • Data Entry and maintaining of Contact Management Database(CMD) and CRM, responding to emails.

Office Executive Cum Admin Assistant

Pacific RIM Textiles PTE Ltd.
03.2000 - 02.2001
  • Arranging staff meetings and scheduling appointments; Answering Inbound calls and do Outbound as per necessity, transferring phone calls and taking messages for select staff members; Maintaining the office calendar; sorting out incoming mails and distribute to the actual department also prepare mail and expedite in timely manner
  • Handling Petty cash and responsible for entry all the expenses detail with the voucher details in the Petty Cash Expenses spread Sheet
  • Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed; Keeping the office database and filing system up to date and organized; Purchasing office supplies and work with vendors with working with office equipment vendors to purchase and maintain office stationaries and equipment.

Education

Associate of Arts - Social Science

Begum Badrunnesa Govt. Girls' College (BBGGC)
Dhaka,Bangladesh
06.1998

High School Diploma -

Begum Badrunnesa Govt. Girls' College (BBGGC)
Dhaka,Bangladesh
06.1996

Secondary School Certificate (SSC) - Science

Azimpur Girls' High School
Dhaka, Bangladesh
01.1994

Skills

  • Communication
  • Management and Administration
  • IT
  • Cross cultural communication; Strong representation and negotiation;
  • Effective Work Relationships on managing and negotiating contracts, licenses, leases, liaison client-vendor evaluation;
  • Institutional partnerships; Stakeholder collaboration;
  • Self-Motivations;
  • Take Initiatives;
  • Office Coordination;
  • Goal-Oriented;
  • Multi-Tasking;
  • Patient and Pleasant;
  • Professionalism;
  • Resourcefulness;
  • Epic,CRM,CMD, MS Office which include Outlook, Excel, Word, Power Point, etc
  • Legal Expertise
  • Deductive Reasoning

Training

  Completed Customer Service training from US Department of State

  Completed Contact Database Management training from US Department of State

  Completed MS Office Training from US Department Of State 

  Completed licenses for General Property and Casualty

  Completed Health Training as a Medical Assistant from Walmart Health and Welllness

References

Available upon request.

Certification

Achieved certificate Customer Service training from US Department of State

Achieved certificate Contact Database Management training from US Department of State

Achieved certificate MS Office Training from US Department Of State

Achieved certificate licenses for General Property and Casualty

Achieved certificate Health Training as a Medical Assistant from Walmart Health and Wellness

Timeline

Customer Service Assistant

U.S. Department of State at U.S. Embassy Dhaka
01.2001 - 01.2022

Office Executive Cum Admin Assistant

Pacific RIM Textiles PTE Ltd.
03.2000 - 02.2001

Resolution Specialist I

Walmart Health and Wellness

Associate of Arts - Social Science

Begum Badrunnesa Govt. Girls' College (BBGGC)

High School Diploma -

Begum Badrunnesa Govt. Girls' College (BBGGC)

Secondary School Certificate (SSC) - Science

Azimpur Girls' High School

Similar Profiles

CREATE PROFILE
Israt Sayra