Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isreal Ovalles

Abilene,TX

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Positive and upbeat, and makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Hardworking employee that offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. High-energy with skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Host, Server, Food Prep, Cook

Potters Pizza
Abilene, Texas
06.2023 - Current
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Accepted payments from guests for dine-in and take-out foods.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Took reservations from patrons by phone or online.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assigned patrons to suitable tables according to server rotation.
  • Resolved conflicts between customers when necessary.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Helped service staff handle demand by distributing food and beverages.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Drive-Thru Cashier

Dairy Queen. 2 locations Abilene and San Angelo
Abilene, TX
03.2022 - 06.2023
  • Greeted customers, took orders, and provided product information.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Counted and balanced cashier drawers.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Prepared food items according to company standards for quality and presentation.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Operated drive-thru window efficiently to ensure fast order processing times.

Education

High School Diploma -

Angelo State University
San Angelo, TX
06-2022

Skills

  • Telephone Reception
  • Reservations Management
  • Team Collaboration
  • Server Support
  • Reservations
  • POS Software
  • Customer Service
  • Guest Relations
  • Event Planning
  • Takeout Order Processing
  • Guest Engagement
  • Dining Customer Service
  • Effective Customer Upselling
  • Table Bussing
  • Safe Food Handling
  • Payment Processing
  • Guest Seating

References

References available upon request.

Timeline

Host, Server, Food Prep, Cook

Potters Pizza
06.2023 - Current

Drive-Thru Cashier

Dairy Queen. 2 locations Abilene and San Angelo
03.2022 - 06.2023

High School Diploma -

Angelo State University
Isreal Ovalles