ISREBA WHEELER
BROOKLYN,New York
Summary
Dynamic Caregiver Support experience over 15+ years. Dedicated administrative professional with successful experience in fast-paced office settings. Supportive towards any and all senior/caregiver affiliated issues. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
1
1
Certificate
Work History
Clerk Associate III
New York City Clerk Marriage Department
New York, New York
02.2023 - Current
- Stationed Clerk for dispensary of Marriage Licenses, Domestic Partnerships, Non-Impediments, One Day Marriage Officiant Certificates, or Lifetime Marriage Officiant Licenses, Primary specifics for Marriage Ceremonies, Domestic Partnership Termination
- Returned License Completion and dispensary of Marriage Certificates to the couple
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Verified accuracy of all paperwork prior to submission for processing.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Front Desk Greeter for all visitors: assigning, routing, re-routing and delegating their specific City Clerk needs.
Administrative Assistant/Greeter/Flow Monitor
Northwell Health Hospital
New York, USA
03.2021 - Current
- Company Overview: NY Locations
- Administrative Assist/Greeter: COVID-19 Vaccine Pods, PCR Testing Sites, Self-Swabbing Stations at NY/NJ Locations
- Verification of appointment and proper PPE, check-in, rectify EHS errors, schedule/reschedule 1st, 2nd, 3rd, and all Booster appointments
- Administer CDC verification of vaccination to all vaccinated clients
- Create/complete documentation, Cerner Labels
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Provided administrative support to clinical staff as needed.
- Answered phone calls to provide assistance, information, and medical personnel access.
Executive Administrative Assistant/Sr. Receptionist
Classic R&B Events, LLC.
Poconos Mountain, USA
09.2017 - 02.2022
- Company Overview: Poconos Mountain, PA
- Facilitated communication between CEOs and VIP Sponsored clientele
- Cultivated event sponsorship opportunities via lead generation and proposal development
- Customer lead management via phone, emails, website bookings, and database of previous attendees
- Supervised and instructed hotline agents on tele communicative event information, RezMagic reservations, alterations, input of all medical needs and requests for CEOs’ attention, in-room patron count modifications, and discounting privately chartered bus travel expenditures
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Offered administrative support to staff members
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Arranges all special accommodation needed for event attendees (e.g., accessible scooter rentals, snail mail for the visually impaired)
- Online and Telephonic management of the event clientele for over 7,000 attendants to date
- Collaborate with hotel and private transportation companies to secure promotional rates for spill-over event attendees after Sold-Out
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Executive Editor
GRITZ N' GRAVY MAGAZINE
Philadelphia, PA
03.2004 - 08.2010
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Performed keyword research to optimize content for SEO.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and supervised the erection and demolition of vendor booths including assembling our products, swag, and the content developer's business cards at various events
Education
BA - English/Creative Writing - Conc: Fiction
Southern New Hampshire University (SNHU)
Manchester, NH12.2020
Sigma Alpha Pi ~ Honor Society
National Society of Leadership and Success (NSLS)
11.2020
AAS - Medical Billing and Coding
Herzing University (HU)
Madison, WI06.2017
HVAC Universal Core Carded Electrician -
Queens, NY06.1995
DOL-Dept. Of Labor Certified Railroad Journeyman/Electrician -
NRPC-National Railroad Passenger Corporation – Dept Of Labor
Beechgrove, IN09.1991
Skills
- Alzheimer's Caregiver 15yrs exp
- Healthcare Support Specialist
- Administrative Support
- Interpersonal Sensitivity
- Text Refinement Skills
- Electrician
- Prospect Engagement Coordination
- Website Design and Development
- Culinary Distribution Specialist
- Event Coordination
- High-Level Administrative Support
- Social Media
- Book Self-Publication
- Published Author
- Effective Time Coordination
- Effective Team Collaborator
- Task Prioritization
- Database entry
- File Maintenance
- Information Security
- Records retrieval
- Confidentiality
- Telephone Etiquette
- Customer Satisfaction
- Elderly Care
- Dementia Care
- Compassionate communication
- End of life care
- Daily living assistance
- Direct Patient Care
- At-home care instruction
- Hoyer Lifting Equipment
- Special Needs Care
- Medical office administration
Affiliations
- 5xs Self-Published Children's Author
- National Society of Leadership and Success (NSLS) - Sigma Alpha Pi Honor Society 11/2020
- Herzing University - President's List
- Southern New Hampshire University - President's and Dean's list
Certification
- HVAC Universal Core Card
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork from home optionHealthcare benefitsPaid sick leave401k matchPaid time offFlexible work hours4-day work weekPersonal development programsWork-life balanceReferences
References available upon request.
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Vaccines.
- Held first-point-of-contact for all internal and external communications with clients/patients.
- Updated and maintained company database to reflect current and accurate client records for hundreds of accounts.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Supervised team of 15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk Associate III
New York City Clerk Marriage Department
02.2023 - Current
Administrative Assistant/Greeter/Flow Monitor
Northwell Health Hospital
03.2021 - Current
Executive Administrative Assistant/Sr. Receptionist
Classic R&B Events, LLC.
09.2017 - 02.2022
Executive Editor
GRITZ N' GRAVY MAGAZINE
03.2004 - 08.2010
BA - English/Creative Writing - Conc: Fiction
Southern New Hampshire University (SNHU)
Sigma Alpha Pi ~ Honor Society
National Society of Leadership and Success (NSLS)
AAS - Medical Billing and Coding
Herzing University (HU)
HVAC Universal Core Carded Electrician -
DOL-Dept. Of Labor Certified Railroad Journeyman/Electrician -
NRPC-National Railroad Passenger Corporation – Dept Of Labor
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