Isronna Franks
Massillon,Ohio
Summary
Detail-oriented individual dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Liaison
Summa Health System -Green Emergency Room
04.2018 - Current
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Care Coordinator
Gentiva Palliative Care
07.2023 - 02.2024
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Trained and supervised employees on office policies and procedures.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Worked closely with Nurse practitioners and Medical Directories about patient care.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Excellent communication skills, both verbal and written.
Referral Coordinator-Neuroscience
Summa Health System - Akron Campus
02.2023 - 06.2023
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Managed up to 350 patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Assisted with discharge planning coordination and post-acute care referrals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Education
Bachelor of Arts - Psychology With A Minor in Society , Mental Health
Kent State University
Kent, OH08.2024
Certification - Addiction Counseling
Kent State University
Kent, OH08.2024
Associate of Arts -
Kent State University
Kent, OH05.2023
Skills
- Accurate Documentation
- Insurance Precertification Processes
- Verbal and Written Communication
- Epic Systems
- MS Office Expertise
- Records Management
- Multitasking and Organization
- Multi-Line Telephone Systems
Certification
- Certified Telehealth Professional
- CDCA-Preliminary
Timeline
Care Coordinator
Gentiva Palliative Care
07.2023 - 02.2024
Referral Coordinator-Neuroscience
Summa Health System - Akron Campus
02.2023 - 06.2023
Patient Access Liaison
Summa Health System -Green Emergency Room
04.2018 - Current
Bachelor of Arts - Psychology With A Minor in Society , Mental Health
Kent State University
Certification - Addiction Counseling
Kent State University
Associate of Arts -
Kent State University
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