Isronna Franks
Akron,OH
Summary
Addictions Counselor-in-training that intends to practice as a licensed chemical dependency counselor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Early Childhood Mental Health Coordinator
Child Guidance & Family Solutions
Akron, OH
08.2024 - Current
- Facilitated support groups for parents and children to share experiences and insights.
- Assisted families in navigating community resources for additional support services.
- Advocated for children's mental health needs within educational and community settings.
- Utilize Incredible Years, Conscious Discipline and DECA modeling.
- Provides training on social and emotional support
- Traveled to daycares working with teachers and directors to address social and emotional needs.
Patient Access Liasion
Summa Health System -Green Emergency Room
12.2023 - 10.2024
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Care Coordinator
Gentiva Palliative Care
07.2023 - 02.2024
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Trained and supervised employees on office policies and procedures.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Worked closely with Nurse practitioners and Medical Directories about patient care.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Referral Coordinator-Neuroscience
Summa Health System - Akron Campus
02.2023 - 06.2023
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Managed up to 350 patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Assisted with discharge planning coordination and post-acute care referrals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Patient Access Liaison
Summa Health System -Green Emergency Room
04.2018 - 02.2023
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH08.2024
Certification - Addiction Counseling
Kent State University
Kent, OH08.2024
Associate of Arts -
Kent State University
Kent, OH05.2024
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VASkills
- Accurate Documentation
- Insurance Precertification Processes
- Verbal and Written Communication
- Records Management
- Multitasking and Organization
- Client Advocacy
- Assessment skills
- Group facilitation
- Social and emotional training
- Suicide prevention
Certification
- Chemical Dependency Counselor Assistant (CDCA)-Preliminary. Credential issued by the Ohio Chemical Dependency Professionals Board (#APP-000777908)
- Board Certified Telehealth Professional (BCTP)- Level I Completed a minimum of 15 hours of telehealth training offered by telehealth.org, a leader in delivering evidence0based professional development through telehealth training and consultation. Successfully completed this series of training ( including Basic Telehealth Legal Issues ) on January 2024
- Registered Applicant (Credential no.164280)
- OCPSA expected 8/5/2025
Professional Training and Conferences Attended
Cultural Humility Training. Completed 8 hours of training in the Cultural Humility Webinar Series conducted online by NAADAC: The Association for Addition Professionals. Completed training on March 5, 2024
Membership in Professional Associations/Organizations
Student membership in NAADAC, the Association for Addiction Counselors November 2023-present
Awards and Honors
ACCEPT Program Trainee. Selected as a Trainee in the federally funded Addictions Counseling Certificate Experiential Paraprofessionals Training Program, Kent State University, 2023-2024. Funding to KSU from the Health Resources and Services Administration (HRSA). This award included opportunity for extensive experiential training in integrated behavioral health, telehealth training, tuition support, and a stipend during practicum."
References
References available upon request.
Timeline
Early Childhood Mental Health Coordinator
Child Guidance & Family Solutions
08.2024 - Current
Patient Access Liasion
Summa Health System -Green Emergency Room
12.2023 - 10.2024
Care Coordinator
Gentiva Palliative Care
07.2023 - 02.2024
Referral Coordinator-Neuroscience
Summa Health System - Akron Campus
02.2023 - 06.2023
Patient Access Liaison
Summa Health System -Green Emergency Room
04.2018 - 02.2023
Bachelor of Arts - Psychology
Kent State University
Certification - Addiction Counseling
Kent State University
Associate of Arts -
Kent State University
Master of Arts - Clinical Mental Health Counseling
Liberty University
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