ISRRAEL RIVERA
Chicago,USA
Summary
Experienced with conducting thorough field investigations to assess claims accurately. Utilizes effective negotiation skills to reach equitable settlements. Knowledge of policy guidelines and regulatory requirements ensures compliance and client satisfaction.
Overview
11
11
years of professional experience
Work History
Field Claims Adjuster
State Farm
01.2024 - Current
- Adhered to strict ethical guidelines and company policies to ensure fair treatment of all clients and maintain the integrity of the insurance industry.
- Managed a high volume of claims, effectively prioritizing tasks to meet deadlines and maintain customer satisfaction.
- Conducted detailed inspections of damaged properties, accurately documenting findings for use in determining claim payouts.
- Used Xactimate to compile estimates for personal property and structure damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Continually updated industry knowledge through participation in professional development courses and seminars.
- Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.
- Negotiated fair settlements between policyholders and insurance companies, ensuring both parties were satisfied with the outcome.
Multi-Line Claims Adjuster
City of Chicago
04.2020 - 12.2023
- Analyzed claims data for trends and patterns, identifying potential areas for improvements in underwriting guidelines or risk management strategies.
- Settled claims efficiently by conducting thorough investigations, analyzing evidence, and determining accurate coverage.
- Maintained up-to-date knowledge on industry trends, regulations, and best practices through regular professional development opportunities.
- Successfully handled high volumes of claims during peak periods such as natural disasters or catastrophic events, providing prompt assistance to affected policyholders while managing workload effectively.
Prosthetic Fabrication Technician
Hanger Clinic
03.2019 - 04.2020
- Fastened joints and seams together to assemble components into sheet metal products.
- Nailed and welded pieces into place by securing paneled edges and machine-made molding to structures.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
Intake Desk
Mayer Brown, LLP
01.2018 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
IT Intern
KIRKLAND AND ELLIS, Attorneys at Law
08.2014 - 08.2015
- Assisted in managing database systems, ensuring data integrity, security, and availability.
- Enhanced user experience with company's internal software by collecting feedback and coordinating with developers for necessary adjustments.
- Collaborated with cross-functional teams to identify and resolve system issues, enhancing overall system stability and performance.
- Supported transition to cloud-based storage solutions, facilitating improved data accessibility and collaboration among team members.
Education
Bachelor of Science - Information Technology
University of Arizona
Tucson, AZ06-2026
Skills
- Claims analysis
- Professional ethics
- Damage assessment
- Property inspection
- Customer service
- Highly motivated
Languages
English
Spanish
Timeline
Field Claims Adjuster
State Farm
01.2024 - Current
Multi-Line Claims Adjuster
City of Chicago
04.2020 - 12.2023
Prosthetic Fabrication Technician
Hanger Clinic
03.2019 - 04.2020
Intake Desk
Mayer Brown, LLP
01.2018 - 02.2019
IT Intern
KIRKLAND AND ELLIS, Attorneys at Law
08.2014 - 08.2015
Bachelor of Science - Information Technology
University of Arizona
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