Summary
Overview
Work History
Education
Skills
Community Service
Additional Information
Certification
Accomplishments
Timeline
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Isryalle Renfro

Jasper,USA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to work independently and master new skills quickly. Exceptional interpersonal skills facilitate effective collaboration in diverse environments. Committed to continuous learning and successfully managing change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeping

Boscov's Department Store
Easton, PA
10.2024 - 11.2024
  • Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
  • Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
  • Followed established safety procedures when handling cleaning chemicals and equipment
  • Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
  • Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
  • Employment Gap
  • Focusing on further education/training and took time to relocate back to Texas

Picker/Packer

Amazon Warehouse
Moreland, GA
01.2021 - 11.2023
  • Worked fast to meet assigned daily picking quotas.
  • Prepared orders by processing request, pull materials from warehouse, packed boxes and prepare shipments
  • Pulled orders quickly to maintain demanding productivity goals
  • Use RF scanners to track orders and verify accuracy
  • Picked and packed order items
  • Following orders precisely for correct items, size and quantities

Customer Service Representative

Radial
11.2022 - 03.2023
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

GSI Call Agent

Express Employment Professionals
06.2022 - 11.2022
  • Facilitated community outreach to expand participation and support
  • Leveraged script and other resources to answer questions and direct to appropriate resources
  • Responded with patience and positivity to establish excellent first impression

Bagger/Stocker

Kiku Japanese Steakhouse
East Point, GA
11.2021 - 03.2022
  • Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
  • Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
  • Trained new employees on proper packaging procedures and safety protocols
  • Worked overtime as needed during peak production periods
  • Adhered to all health and safety guidelines while working in the packaging area

Call Center Customer Service Representative

Kaiser Permanente
05.2021 - 10.2021
  • Handled a high volume of inbound customer calls, averaging 50-100 calls per day
  • Provided exceptional customer service by addressing inquiries, resolving complaints
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
  • Utilized CRM software to accurately document customer interactions and update account information
  • Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
  • Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers

Team Member

Churches Chicken
Jasper, TX
09.2020 - 01.2021
  • Operated register to process payments and collect cash payment for order totals
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Operated dishwashing and sanitizing equipment

Secretary

Top Teens of America
Jasper, TX
01.2016 - 06.2019
  • Managed and maintained executive calendars, scheduling appointments and coordinating meetings
  • Organized travel arrangements including flights, accommodations, and itineraries for executives
  • Assisted in the preparation of budgets by gathering data on expenses and monitoring spending
  • Provided administrative support to multiple departments by handling various tasks simultaneously
  • Give speeches in front of a live audience

Education

High School Diploma -

Jasper High School
Jasper, TX
06.2019

Skills

  • Supply restocking
  • Customer service (seven years)
  • Housekeeping management (three years)
  • Leadership (four years)
  • Cleaning techniques
  • Problem solving

Community Service

4-H Club, Member, Jasper, TX, 2015-02, 2018-04, Participated in team meetings to discuss strategies for enhancing member services and achieving department goals regarding products or services that may benefit them, Collaborated with cross-functional teams to identify opportunities for improving member experience and implementing effective solutions, Collaborated with team members to achieve project goals and deliver high-quality results, Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed, Actively participated in team-building activities, fostering a positive and cohesive work environment, Participating in challenges that will help build new skills

Additional Information

  • Achievements
  • Receiving consistent positive feedback from customers.
  • Resolving a high volume of customer issues
  • Regularly receiving positive feedback from guests and supervisors regarding room cleanliness and overall housekeeping standards.
  • Expanding the number of active customers, indicating successful prospecting and acquisition efforts.
  • Step outside your comfort zone and take on projects that require new skills or knowledge.

Certification

  • Herbal Medicine
  • Veterinary Medicine

Accomplishments

Identifying my values and purpose

Embraced lifelong learning

Continuous learning and development

Cultivating a positive mindset

Embracing imperfections

Building healthier habits

Learn how to manage emotions

Positive culture creating a positive work environment

Motivation and inspiring other

Timeline

Housekeeping

Boscov's Department Store
10.2024 - 11.2024

Customer Service Representative

Radial
11.2022 - 03.2023

GSI Call Agent

Express Employment Professionals
06.2022 - 11.2022

Bagger/Stocker

Kiku Japanese Steakhouse
11.2021 - 03.2022

Call Center Customer Service Representative

Kaiser Permanente
05.2021 - 10.2021

Picker/Packer

Amazon Warehouse
01.2021 - 11.2023

Team Member

Churches Chicken
09.2020 - 01.2021

Secretary

Top Teens of America
01.2016 - 06.2019

High School Diploma -

Jasper High School