Summary
Overview
Work History
Education
Skills
Timeline
Generic

Issa Deen

Phoenix,AZ

Summary

Proven to enhance team performance and safety standards at YMCA Phoenix AZ, I bring a blend of critical thinking and empathy to every role. With expertise in conflict mediation and first aid, I've consistently ensured optimal support and safety. My ability to lead and collaborate has significantly improved operational efficiency and customer satisfaction. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Babysitter

Home
01.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Reassured children when upset providing emotional support and stability.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Guided school homework and read bedtime stories to support development.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.

Volunteer

Local Community
01.2020 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Lifeguard

YMCA Phoenix AZ
01.2024 - 04.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Educated patrons on safety protocols and enforced safety rules.
  • Administered CPR and first-aid following best practices.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Shared tips with patrons on swimming techniques and strength training.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Entered water immediately to pull struggling swimmers to safety.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Scanned main areas to monitor for any safety risks.
  • Facilitated group training sessions for new hires, sharing expertise on rescue techniques and facility protocols.
  • Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
  • Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.

Education

High School Diploma -

Sierra Linda High School
Tolleson, AZ
05.2024

Skills

    Patience and Empathy

    Time Management

    Strong Work Ethic

    Reliability

    Following Directions

    Dependability

    Reliability and punctuality

    Flexible scheduling

    Maintaining safe environment

    Housekeeping

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Customer Relations

    Computer Proficiency

    Product Knowledge

    Paperwork Processing

    Appointment Scheduling

    Order Processing

    Team Development

    Stock management

    Retail store support

    Conflict Mediation

    Positive Attitude

    Teamwork and Collaboration

    Problem-Solving

    Clear Communication

    Attention to Detail

    Collaboration and Teamwork

    Following Instructions

    Cleaning

    Cash Handling

    Flexible Schedule

    Leadership Qualities

    Workplace Safety

    Decision-making capabilities

    Computer Skills

    Complex Problem-Solving

    Team Communication

    Verbal/written communication

Timeline

Lifeguard

YMCA Phoenix AZ
01.2024 - 04.2024

Babysitter

Home
01.2020 - Current

Volunteer

Local Community
01.2020 - Current

High School Diploma -

Sierra Linda High School

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Issa Deen