Summary
Work History
Education
Skills
Languages
Timeline
Generic

Issa Sacko

The Bronx,NY

Summary

Dedicated professional with strong communication and attention to detail skills. Experienced in customer service and infection control, ensuring patient comfort and trust while maintaining high standards of service.

Work History

Shoppers custumer service

Ekena
Manhattan, NY
01.2025 - 05.2025
  • Assisted customers in locating items throughout the store.
  • Handled customer inquiries and resolved issues promptly.
  • Participated in training sessions to improve product knowledge and skills.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Education

Phlebotomy

School of Allied Health
545 8th AVE Manhattan
12-2025

Some College (No Degree) - International Relations

Mercy University
The Bronx, NY

Skills

The venipuncture and infection control, with crucial soft skills such as communication, empathy, and attention to detail, are all necessary for safely and accurately drawing blood while ensuring patient comfort and trust, and involve precise anatomy knowledge, proper equipment use, accurate sample handling, and effective stress management in a fast-paced environment

  • Venipuncture technique: accurate vein location, needle insertion (15-30° angle), and proper pressure application
  • Equipment proficiency: using tourniquets, vacuum tubes (Vacutainer), butterfly needles, and lancets correctly
  • Infection control: proper hand hygiene, glove use, skin cleaning, and biohazard disposal
  • Sample management: correct labeling, storage, processing, and understanding the order of draw to prevent contamination
  • Anatomy knowledge: understanding the vascular system to find veins and prevent complications
  • Simulation: practicing venipuncture on vein boards, silicone arms, and training dummies
  • Equipment: learning to use and maintain equipment for specimen collection, processing, and transport

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Shoppers custumer service

Ekena
01.2025 - 05.2025

Phlebotomy

School of Allied Health

Some College (No Degree) - International Relations

Mercy University
Issa Sacko