Issa Said
Arlington,TX
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Online Consultant
Advanced Drug Testing LLC
Minneapolis, Minnesota
08.2025 - Current
- Effectively guided clients on drug testing procedures and regulations.
- Handled client inquiries via phone and email to ensure prompt communication.
- Performed regular follow-ups with clients to maximize service satisfaction.
- Established strong customer relationships that contributed to service expansion.
- Recorded customer data for future marketing strategy development.
- Oversaw website content creation and maintenance for relevance.
- Engaged with online reviews to address concerns and enhance company reputation.
- Reviewed customer feedback surveys to identify quality control improvement opportunities.
Customer Service Supervisor
Worldwide Flight Services
Dallas, Texas
06.2024 - Current
- Supervised daily operations, ensuring streamlined workflow and enhanced productivity.
- Implemented process improvements that increased operational efficiency.
- Conducted performance evaluations, delivering constructive feedback to support staff development.
- Trained new employees on safety protocols and operational procedures.
- Resolved employee conflicts and facilitated effective communication within the team.
- Collaborated with management to develop training programs for skill development.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Developed strategies that focused on team performance and productivity enhancement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Juan Seguin
Arlington, TX05-2024
Bachelor of Science - Aerospace Engineering
Tarrant County College
Fort Worth, TX08-2026
Skills
- Customer service
- Operational efficiency
- Project management
- Team collaboration
- Conflict resolution
- Multitasking
- Technical writing
Languages
English
Professional
SOMALI
Professional
Timeline
Online Consultant
Advanced Drug Testing LLC
08.2025 - Current
Customer Service Supervisor
Worldwide Flight Services
06.2024 - Current
High School Diploma -
Juan Seguin
Bachelor of Science - Aerospace Engineering
Tarrant County College