Issabella Marquez- Vigil
Thornton,CO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Property Manager
MLP LLC
2023.04 - Current
- Lease up, new construction
- Handled tenant complaints promptly and appropriately, ensuring resident satisfaction.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Area manager
Sherman Associates
2020.02 - 2023.05
- Lease up, new construction
- Oversee a multi-site portfolio consisting of a combination of affordable and luxury market rate multi-family and mixed use developments
- Experienced in new development/construction/lease up
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Provide leadership to ensure successful lease-up and stabilization of new or rehabilitated development
- Direct the day-to-day activities/operations of employee and resident relations to ensure property and company financial goals are met
- Hire, train, and mentor employees in all aspects of operations
- Provide property managers with direction to achieve financial performance goals; actively maintain budgetary control and restraint
- Provide team with written feedback regarding site visits to outline goals for improving property performance and implementing corrective actions
- Provide direction regarding staffing/employee issues, consult with HR to resolve employee relation matters
- Supervise, coach, teach, and train new hires; Property Managers, Maintenance, Leasing Team, etc
- Analyze and distribute financial statements including operation variances from budget, cash management, and strategize for collection of receivables
- Maintain customer service and excellent relations with residents, commercial tenants, outside agencies/vendors and organizations
- Assist with development of effective tenant (commercial/residential) retention program
- Oversee and collaborate on marketing efforts for assets that combined value $233 million
- Work with ownership to identify projects/capital items to maintain or improve assets
- Bid, schedule, and ensure completion of capital projects
- Represent the site and corporation to public agencies and the community
- Provide direction on all resident issues; mediate tenant complaints with legal team
- Conduct annual performance reviews for direct reports
- Prepare annual budget for each property in portfolio
- Enforce property budgets and operate properties within budgeted guidelines
- Supervise, enter, and approve all invoices; Coordinate collection and documentation of all revenues; Collect delinquent accounts promptly
- Implementation of services and software’s that better support our assets
- Complete quarterly inspections of all building in our portfolio
- Plan, host, and throw events for resident events, community outreach, and marketing/advertising
- Oversee, approve, and originate social media content for all assets.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Property Manager
Legacy Partners Residential
2019.03 - 2020.01
- Provide excellent customer service to all prospects, vendors, guests, and residents
- Answer telephones, provide information pertaining to rental rates, community policies, fees, etc
- Oversee and facilitate all processes for residency: verify insurance, processing payments, entering monthly charges, generating lease documents, accounting for residents, scheduling appointments with prospects, follow up with prospects, marketing, event coordinating, entering notice to vacates, preparing final account statements, facilitating lease renewals, etc
- Shop comparable projects in the market and review/update comp surveys
- Meet department benchmarks for occupancy, collections, NOI, budgeted capital improvements, etc
- Complete budget packages for outside owners and regulatory agencies, including narrative summaries, market analysis, forecasting, capital need projections
- Ensure timely and accurate submission of reports, payables, etc
- Assess physical condition of properties, make recommendations for capital needs, keep owner advised on major maintenance issues/projects
- Working knowledge of federally assisted housing regulations in order to audit files and train site managers as needed
- Partner with commercial property management to ensure the successful leasing and operation of commercial tenants
- Manage and train office staff.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Lease up, new construction
Leasing Manager
LMC Properties
2017.10 - 2019.02
- Present apartments, houses or other properties to prospective clients in persuasive manner
- Open leasing office and stage all models, amenities, and tour path
- Assist residential landlords in discovering suitable tenants
- Promote unoccupied properties through various media and advertising techniques
- Evaluate clients’ requirements and financial prosperity to make personalized presentations
- Provide accurate information on different features of properties
- Validate application information and references and validity of information provided.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Collected, completed, and processed lease applications.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering positive living environment for tenants.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
CUSTOMER SERVICE REPRESENTATIVE
DISH
2015.05 - 2017.10
- Ensure proper maintenance and inspect properties periodically
- Resolving customer complaints via phone, email, or mail
- Greet customers warmly, assist with placement of orders, refunds, or exchanges
- Read from scripts, provide excellent customer service
- Assist with troubleshooting, sell products or services, answer questions about warranties or terms of sale, close out or open call records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
MLO -
Oncourse Learing
Denver Co05.2023
CAM CERTIFIED -
Denver Apartment Association
Denver Co09.2022
REAL ESTATE LICENSE -
COLORADO REAL ESTATE SCHOOL
Denver, CO08.2022
Associates (A.G.S) -
RED ROCKS COMMUNITY COLLEGE
Lakewood, CO05.2020
High School Diploma -
Thornton High School
Thornton, CO05.2015
Skills
- Strong Communication Skills
- Excellent Problem Solver
- Onsite, CRM, Realpage, BetterNOI, Yardi
- Leadership
- Customer/Client Focus
- Financial Management
- Results Driven
- Property Management
- Lease up/ New development experience
- Leasing and sales
- Staff Management
- Marketing and Advertising
- Building operations
- Business Development
References
Contact information for references available upon request
Timeline
Property Manager
MLP LLC
2023.04 - Current
Area manager
Sherman Associates
2020.02 - 2023.05
Property Manager
Legacy Partners Residential
2019.03 - 2020.01
Leasing Manager
LMC Properties
2017.10 - 2019.02
CUSTOMER SERVICE REPRESENTATIVE
DISH
2015.05 - 2017.10
MLO -
Oncourse Learing
CAM CERTIFIED -
Denver Apartment Association
REAL ESTATE LICENSE -
COLORADO REAL ESTATE SCHOOL
Associates (A.G.S) -
RED ROCKS COMMUNITY COLLEGE
High School Diploma -
Thornton High School
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