Issac Estey
Lakeland,FL
Summary
Accomplished Office Manager with a proven track record at Square 1 Construction, enhancing operational efficiency and customer satisfaction. Expert in supply management and adept at fostering professional relationships, demonstrated by reducing waste and significantly improving revenue streams. Skilled in staff management and customer service, consistently exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Office Manager
Square 1 Construction
05.2024 - 08.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
General Manager of Food Service
Cafe Zuppina
09.2019 - 05.2024
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 30 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Barista Shift Supervisor
Starbucks
01.2016 - 03.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Accurately completed end-of-day financial tasks worth over $9,000 of cash and card transactions daily.
Education
Bachelor of Science - Nursing
Rasmussen University
Brandon, FL06.2022
Skills
- Expense Reporting
- Supply Management
- Staff Management
- Staff hiring
- Administrative Support
- Operations Management
- Workforce Management
- Data Entry
- Customer Service
- Clear oral/written communication
- Excellent multi-tasking ability
- Scheduling and calendar management
Timeline
Office Manager
Square 1 Construction
05.2024 - 08.2024
General Manager of Food Service
Cafe Zuppina
09.2019 - 05.2024
Barista Shift Supervisor
Starbucks
01.2016 - 03.2020
Bachelor of Science - Nursing
Rasmussen University
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