Issac Giroux
Plattsburgh,NY
Summary
My unique background has made me the most sought-after land agent for challenging projects dealing with arduous people and land issues through ethical and forthright consultation. Highly skilled Senior Right of Way Agent with business administration and legal studies degrees. Excellent organizational and communications skills enabled on-time project completion in a challenging environment.
Overview
16
16
years of professional experience
Work History
Senior Right of Way Agent
COATES FIELD SERVICES
Plattsburgh
03.2016 - Current
- Responsible for right of way and real estate activities and enforcement within two NYSEG divisions (Plattsburgh and Mechanicville)
- Manage right of way operations within union and supervisory sections of Electric Ops, Gas Ops, Renewables, Environmental, Safety, External contractors, and Legal
- Point of contact for other utilities, towns, counties, municipalities, surveyor's, and various agencies (state and federal)
- Continued development of right of way procedures and documents to comply with regulations and safety rules
- Prepare and review documents, conduct due diligence, and negotiate on behalf of the company
- Schedules and meets with property owners and crews to negotiate and resolve issues/conflicts
- Providing solutions and/or results for customer escalations from internal to PSC complaints
- Negotiator for land use on capital projects; ranging from transmission rebuilds to remediation of water ways
- Successfully acted as both a coordinator of and within a team to fulfill storm logistics needs
- Continued safety and compliance training; ensuring safe use of facilities for employees, contractors, and customers
- Familiarity with NEC, NESC, and applicable rates and tariffs.
- Analyzed data from engineering drawings, land surveys and environmental reports to draw conclusions on project impacts.
- Conducted property acquisition negotiations with landowners impacted by transmission line route construction.
- Interpreted job schematics and transmission line route documentation to identify land easement requirements.
- Identified existing property easements to facilitate transmission line construction process.
- Revised and finalized letters, briefs, and memos.
- Created weekly, monthly, and quarterly expense reports.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Call Center Supervisor
MOUNTAIN VALLEY INTEGRATED SOLUTIONS
Plattsburgh
12.2008 - 08.2012
- Scheduled and directed sales and customer service teams to maximize results
- Developed a new training program and implemented new procedures, resulting in significantly increased sales
- Responsible for training all new personnel ensuring that both compliance strategy and company goals met and exceeded expectations
- Implemented progressive management of process to include inbound calls, out bounds calls, customer service and fulfillment
- Ensured compliance of rules and regulations through varying degrees of review
- Investigated customer and regulatory compliance inquires and/or complaints
- Directly responsible for customer credit and billing information
- Participated in pre-interviews and scheduling interviews to determine candidate qualification
- Mediated with customers to resolve complicated issues.
- Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
Education
Bachelor of Science - Buisness Administration
Southern New Hampshire University
Manchester, NH11.2021
Associate of Applied Science - Legal Studies
New Hampshire Technical Institute
Concord, NH05.2014
Skills
- Land Rights
- Real Property Transactions
- Documentation Review
- Legal Compliance
- Negotiation expertise
- Regulatory knowledge
- Title Research
Timeline
Senior Right of Way Agent
COATES FIELD SERVICES
03.2016 - Current
Call Center Supervisor
MOUNTAIN VALLEY INTEGRATED SOLUTIONS
12.2008 - 08.2012
Bachelor of Science - Buisness Administration
Southern New Hampshire University
Associate of Applied Science - Legal Studies
New Hampshire Technical Institute
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