Dedicated Human Service Professional with extensive experience at Appalachian Community Services as a Direct Support Professional, and crisis intervention specialist, excelling in client advocacy, medication administration, and recovery unit operations. Ability to implement effective treatment plans and monitor client behavior, fostering positive outcomes in the lives of consumers. Strong communication and crisis intervention skills enhance team collaboration and client support, ensuring a safe and nurturing environment.
- Assisting and guiding clients with education, employment, home care, basic hygiene, transportation, meal preparation, and family services.
- Maintained detailed records of services performed on clients.
- Monitoring and documenting client behavior.
- Collaborated with other healthcare professionals regarding client care plans.
- Provided crisis intervention support for clients experiencing emergency situations.
- Provided medication administration and therapeutic treatments to clients.
Obtained, recorded, and reported patient vital signs for medication administration.
- Replenishing shelves in several departments.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greetings and excellent service.
- Maintaining knowledge of store policies, and safety procedures.
- Loaded and unloaded shipments from trucks, and picked up and moved heavy packages and items using forklifts.
- Used a digital database to keep records of units and stock moved.
- Implemented strategies for efficient stock control and inventory management.
- Leading and accomplishing staff results by properly communicating job expectations.
- Inspiring and establishing healthy relationships with staff.
- Implemented positive behavior management techniques.
- Planning and assigning workloads.
- Implementing weekly schedules for staff members.
- Maintaining knowledge of all company policies to ensure a safe and productive work environment.
- Procuring supplies and taking inventory.
- Receiving shipments and reviewing documentation.
- Operating the cash register or POS system to receive payment by cash, check, and credit card.
- Counted and balanced the cashier's drawers.
- Assisting customers over the phone regarding store operations, product information, and order placement.
- Keeping checkout areas clean, organized, and well-stocked to maintain an attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests by providing exceptional customer service.
- Monitored the dining room for cleanliness and proper setup at all times.