Issac Resnick
Sarasota,FL
Summary
Knowledgeable hospitality professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through years of hospitality experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Holder
Bosque Brewery
01.2022 - 10.2024
- Open and closing duties, oversee deliveries and other staff outside of normal business hours, set employee schedules, and fill in for the manager when needed.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Server
Vernon's Speak Easy
10.2022 - 05.2024
- Provided excellent service in a fine dining setting.
- Managed service requests from all guests and inform team members on specific stations of guest needs.
- Promptly delivered dishes to ensure proper temperature upon consumption.
- Demonstrated extensive knowledge of bar and wine offerings, providing guests with exceptional dining experiences through personalized recommendations.
Lead Banquet Server
Palms Place Casino
08.2018 - 10.2021
- Responsible for the planning and execution of banquets, weddings, conferences, and other events in hotels and banquet halls.
- Skillfully anticipate and address guests’ service needs.
- Consistently adhere to quality expectations and standards.
- Accurately record orders and partner with server and kitchen team members to serve food and beverages that exceed guests’ expectations.
- Helped set up banquets for many different hotel/casino events.
Assistant Manager/Server
Mabels BBQ at Palms Casino
08.2018 - 10.2021
- Part of the opening team for Celebrity Chef Michael Symon’s Mabel’s at the then newly renovated Palms Casino.
- Developed, coordinated, and enforced company policies, procedures, and productivity standards
- Helped train staff, create schedules and assisted in hiring new employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server
Sara's Speakeasy
10.2018 - 03.2020
- Part of the opening team for Sara’s at the then newly renovated Palms Casino.
- Kept work area neat and clean in accordance with all NV Department of Health standards.
- Communicated all necessary and important information with the Food and Beverage Management Team.
- Memorized rotating list of cocktails, wines and other spirits.
- Assisted guest with making menu choices in an informative and helpful fashion.
- Regularly checked on guest to ensure satisfaction with each food course and beverage.
Assistant Manager/Server
Morel's Steakhouse
06.2016 - 09.2019
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Memorized large list of wine and was able to make accurate parings with dishes.
Server/Bartender
Chagrin Valley Country Club
07.2013 - 04.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Responsible for making a variety of alcoholic beverages.
- Maintained and built relationships with members and staff.
Education
Associate of Arts - Sociology
Central New Mexico Community College
Albuquerque, NM06-2023
Bachelor of Arts - Sociology
University of New Mexico
Albuquerque, NM08-2024
Skills
- Communication
- Leadership
- Customer Service Oriented
- Adaptability
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Team training and development
- Customer Service Management
- Staff Oversight
References
- Audry McCoy, HR Manager, Bosque Brewery, (505)249-1365
- Patricia Jordan, Human Resource Manager, Palms Place, (702)677-2009
- Joe Nedel, Manager of Business Operations, Mabels BBQ, (702)944-5931
Otherexperience
- Volunteered to help at the Las Vegas Animal Care Center. Assisted with cleaning the animals, feeding, exercising and other responsibilities.
- Volunteered working with elderly in a retirement community. Assisting with people who needed rides to and from medical appointments, as well as helping with grocery shopping and other duties.
Certification
- Certified Food Handler, Servsafe - May 2022-May 2026.
- Certified Alcohol Server Training, Servasafe - May 2022-May 2027.
Timeline
Server
Vernon's Speak Easy
10.2022 - 05.2024
Key Holder
Bosque Brewery
01.2022 - 10.2024
Server
Sara's Speakeasy
10.2018 - 03.2020
Lead Banquet Server
Palms Place Casino
08.2018 - 10.2021
Assistant Manager/Server
Mabels BBQ at Palms Casino
08.2018 - 10.2021
Assistant Manager/Server
Morel's Steakhouse
06.2016 - 09.2019
Server/Bartender
Chagrin Valley Country Club
07.2013 - 04.2016
Associate of Arts - Sociology
Central New Mexico Community College
Bachelor of Arts - Sociology
University of New Mexico
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