Issac Valdovinos
San Francisco,United States
Summary
Creative problem-solver versed in customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Nordstrom
01.2022 - 11.2023
- Assisted managing four departments (Fashion Jewelry, Fine Jewelry, Accessories, Handbags.)
- First and only employee from our San Francisco Flagship location to be featured on our Nordstrom website for my customer service.
- Developed strategies to increase sales and drive profits.
- During our Fine Jewelry Bony Levy event we exceeded our goal by 140% and had the best results in the Northwest Region.
- Mentored and trained over 25 team members to enhance professional development and accountability in workplace.
- Since my arrival we have doubled our pacesetters on my team.
- Manager of the store 8 times out of the month which meant having to come up with a solution regarding any customer complaint, issue, or questions regardless of department.
Sales Associate
Nordstrom
09.2021 - 01.2022
- Multiple top 10 sales rankings in our store.
- Maintained records related to sales, returns and inventory availability.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Built relationships with upset customers to regain their trust and future business.
Manager
Ananda Fuara
02.2020 - 08.2021
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers.
- Onboarded new employees with training and new hire documentation.
Shift Leader
Chick Fil A
06.2017 - 08.2019
- Mentored 15 newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Identified team weak points and implemented corrective actions to resolve concerns.
Customer Service Representative
My Attorney 911
09.2016 - 06.2017
- Fielded customer questions regarding policies, upcoming company changes, and locating our offices throughout the state.
- Assisted customers with setting appointments and special order requests.
- Managed over 40 customers daily.
Education
Associate of Arts - Politics
University of San Francisco
San Francisco, CA 05.2017 - 05.2023
Skills
Interpersonal Relationships
Sales Analysis
Strategic Planning
Vendor Management
Additional Information
https://nordstrom.sharepoint.com/sites/Nordnet/SitePages/Issac-Valdovinos.aspx
Accomplishments
Recognized company wide for my customer service.
In charge of Nordy Club (Nordstrom credit card services) for our store.
Timeline
Assistant Manager
Nordstrom
01.2022 - 11.2023
Sales Associate
Nordstrom
09.2021 - 01.2022
Manager
Ananda Fuara
02.2020 - 08.2021
Shift Leader
Chick Fil A
06.2017 - 08.2019
Associate of Arts - Politics
University of San Francisco
05.2017 - 05.2023
Customer Service Representative
My Attorney 911
09.2016 - 06.2017
Similar Profiles
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Logan AllenLogan Allen
Assistant Department Manager Mens Apparel & Shoes at NordstromAssistant Department Manager Mens Apparel & Shoes at Nordstrom
Seth PatmoreSeth Patmore
Sales Associate at NordstromSales Associate at Nordstrom
Vanessa DominguezVanessa Dominguez
Fulfillment Associate at NordstromFulfillment Associate at Nordstrom
Janis KeefeJanis Keefe
Customer Experience Agent at RHCustomer Experience Agent at RH