Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

ISSACNETTE MASON

College Park,GA
ISSACNETTE MASON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Focused and dedicated with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
years of professional experience
1
Certification

Work History

Everyone Matters LLC

Behavioral Aide
04.2022 - Current

Job overview

  • Under the direction of anassigned supervisor, I provide intensive behavioral intervention instruction
  • Monitored and reported student progress regarding behavior and performance
  • Perform a variety of clerical and supportive duties related to tutoring and instructional activities
  • Participated in staff meetings, in-service training programs and parent conferences as assigned
  • Met with special education staff members regarding programs, services, operations, activities and related information and procedures
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills

GREEN-ARMSTRONG ATTORNEY AT LAW, LLC

Post Closer/Disbursing Clerk
07.2021 - 04.2022

Job overview

  • Ran learning processes, policies, and procedures in minimal time
  • Dealt with paperwork in real estate closings
  • Prepared lender packets and foreign documents for real estate closings
  • Delivered files for closings from loan officers for property purchasing
  • Organized and properly filed all closings as they appeared and received
  • Communicated with Superior County clerks in resolving warranty and security deeds
  • Assisted in notarizing and witnessing all documents before the attorney office
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Received incoming calls and coordinated with staff to fulfill customer requests.

O'KELLEY AND SOROHAN ATTORNEYS AT LAW, LLC

Legal Assistant/Post Closer/Disbursing Clerk/Office Manager
11.2020 - 04.2021

Job overview

  • Delivered loan files to investors and agencies
  • Distributed monthly funds while dealing with escrow accounts for clients payroll
  • Responsible for correcting documents from responsible parties using Data Input of critical loan data in
  • ULDD (Uniform Loan Delivery Data)
  • Main point of contact for Doc Custodian to clear loans for Certification
  • Extensive knowledge and understanding of RESPA/TILA policies and post-Closing concepts and procedures to effectively audit loan files
  • Addictive responsiveness for auditing the executed closed loan packages received from title to confirm they meet NFM's policies and procedures as well as Agency requirements
  • Effectively communicated with and built relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors
  • Expanded my knowledge of Microsoft Outlook, Excel, Word, PowerPoint and gained quality knowledge with Softpro
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

HIM QUALITY SOLUTIONS

ROI Specialist
06.2019 - 11.2020

Job overview

  • Release of Information (ROI) specialist providing records as requested by health providers, attorneys, or patients
  • Maintained files and retrieved information from computer and manual filing systems
  • Assisted customers by answering routine administrative questions and resolving problems
  • Entered data and prepared documents, spreadsheets, reports and other materials
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
  • Maintained complete confidentiality in accordance with organization and legal requirements.

Education

Devry University
Decatur, GA

Bachelor's degree from Technical Management
12.2025

University Overview

Gwinnett College of Business
Lilburn, GA

Associate of Science from Business Administration & Medical Assistant
10.2012

University Overview

Skills

  • CRM and Office Management Software
  • Account Balancing Reconciliation
  • Data Entry Documentation
  • Medical Administration
  • File Maintenance
  • Time Management
  • Appointment Scheduling
  • Experience in Office Suite (Office, Excel, Word, etc)
  • Customer Service and Assistance
  • High-Volume Call Environments
  • Certified Notary Public

Certification

  • CNP - Certified Notary Public
  • First Aid/CPR Certified
Availability
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Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Timeline

Behavioral Aide
Everyone Matters LLC
04.2022 - Current
Post Closer/Disbursing Clerk
GREEN-ARMSTRONG ATTORNEY AT LAW, LLC
07.2021 - 04.2022
Legal Assistant/Post Closer/Disbursing Clerk/Office Manager
O'KELLEY AND SOROHAN ATTORNEYS AT LAW, LLC
11.2020 - 04.2021
ROI Specialist
HIM QUALITY SOLUTIONS
06.2019 - 11.2020
Devry University
Bachelor's degree from Technical Management
Gwinnett College of Business
Associate of Science from Business Administration & Medical Assistant
  • CNP - Certified Notary Public
  • First Aid/CPR Certified
ISSACNETTE MASON