Issak Tovar
Aurora,CO
Summary
Knowledgeable System Administrator with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
System Administrator -
Procern Technology Solutions
11.2022 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Guest Service Captain -
Towne Park
08.2020 - 11.2022
- Trained new staff on hotel procedures, customer service standards, and software systems.
- Collaborated with team members to create a welcoming and hospitable environment for all guests.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Online Order Fulfillment -
Walmart
05.2019 - 08.2020
- Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
- Achieved timely order fulfillment with consistent follow-up and clear communication with vendors.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
Package Handler -
UPS
01.2018 - 03.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
Vista Peak Preparatory
Aurora, CO05.2020
Skills
- System monitoring
- Technical support
- Exceptional communication
- Team management
- Delegation and supervision
- Friendly, positive attitude
- Problem-solving
- Efficient learner
- Client relations and customer service
Timeline
System Administrator -
Procern Technology Solutions
11.2022 - Current
Guest Service Captain -
Towne Park
08.2020 - 11.2022
Online Order Fulfillment -
Walmart
05.2019 - 08.2020
Package Handler -
UPS
01.2018 - 03.2019
High School Diploma -
Vista Peak Preparatory
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