Issam Badal
Chandler,AZ
Summary
Proven leader in hospitality management at The Phoenician Resort, adept in strategic planning and operations management. Excelled in enhancing customer satisfaction and team performance through effective communication and problem-solving skills. Achieved significant improvements in service delivery, demonstrating a strong blend of staff training and customer relationship management expertise. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Banquets Operation Manager
The Phoenician Resort
12.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with Hotel Guests and suppliers through account development.
- Developed and maintained relationships with Metting Planer and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant Restaurant Manager
The Phoenician Resort
10.2019 - 09.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Pool Supervisor
The Phoenician Resort
12.2018 - 10.2019
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Maintained clean and sanitary conditions for swimmers by regularly testing water quality and ensuring proper chemical balance.
- Streamlined daily operations by developing effective maintenance routines for the pool area, locker rooms, and equipment.
- Reviewed and updated facility policies as necessary to remain compliant with local regulations, industry best practices, and safety standards.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
- Spearheaded efforts to maintain high levels of cleanliness across all areas of the facility, contributing to a pleasant environment for patrons.
Restaurant Supervisor
Sheraton Grand at Wild Horse Pass
02.2017 - 04.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Room Service Captain
Sheraton Grand at Wild Horse Pass
10.2015 - 02.2017
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
- Assisted airline management in updating operational procedures to align with evolving FAA standards and guidelines.
- Maximized utilization of onboard equipment by troubleshooting minor technical issues during flights without compromising safety or reliability.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
- Managed challenging weather conditions through expert piloting skills, minimizing delays and ensuring passenger comfort.
Education
High School Diploma -
Phoenix Collegiate Academy High School
Phoenix, AZSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
Languages
Arabic
Full Professional
Assyrian
Native or Bilingual
Timeline
Assistant Restaurant Manager
The Phoenician Resort
10.2019 - 09.2021
Banquets Operation Manager
The Phoenician Resort
12.2018 - Current
Pool Supervisor
The Phoenician Resort
12.2018 - 10.2019
Restaurant Supervisor
Sheraton Grand at Wild Horse Pass
02.2017 - 04.2018
Room Service Captain
Sheraton Grand at Wild Horse Pass
10.2015 - 02.2017
High School Diploma -
Phoenix Collegiate Academy High School
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