Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Issam Izhiman

East Troy,WI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

Cousins Subs
Port Washington, WI
10.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Class B CDL Driver

Jones Logistics
New Berlin, WI
07.2018 - 10.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Checked loads against documentation before completing final delivery at destinations.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Handled basic upkeep and emergency repairs on delivery vehicles.

Restaurant Owner

Izhiman LLC DBA IE Franks
Saukville, WI
03.2010 - 09.2018
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [9] employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.

Education

No Degree - Criminal Justice

MATC
Mequon, WI

GED -

MATC
South Milwaukee, WI
01.1998

Skills

  • Customer Service
  • Management Team-Building
  • Business Management Principles
  • Department Oversight
  • Sales Promotion
  • Project Management
  • Sales Activities
  • Cost Management
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Supply Chain Management
  • Complex Problem-Solving

Timeline

General Manager

Cousins Subs
10.2020 - Current

Class B CDL Driver

Jones Logistics
07.2018 - 10.2020

Restaurant Owner

Izhiman LLC DBA IE Franks
03.2010 - 09.2018

No Degree - Criminal Justice

MATC

GED -

MATC

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Issam Izhiman