Issamari Mora
La Puente,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Engagement Leader
PetSmart Inc
08.2023 - Current
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Oversaw all operations of the Pet Care Department to ensure proper care for all live pets.
Associate Lead With Keys
PetSmart Inc.
09.2021 - 08.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
General Office Clerk
Santa Ana College
05.2022 - 10.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
Cashier
PetSmart Inc.
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA12.2022
Associate of Science - Business Administration
Rio Hondo College
Whittier, CA05.2020
High School Diploma -
William Workman High School
City Of Industry, CA05.2018
Skills
- Proficient in Microsoft Software
- Account Management
- Appointment Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Engagement Leader
PetSmart Inc
08.2023 - Current
General Office Clerk
Santa Ana College
05.2022 - 10.2022
Associate Lead With Keys
PetSmart Inc.
09.2021 - 08.2023
Cashier
PetSmart Inc.
06.2021 - 09.2021
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate of Science - Business Administration
Rio Hondo College
High School Diploma -
William Workman High School
Similar Profiles
Angelo Borrero JrAngelo Borrero Jr
Floor Key Lead. Manager at Petsmart IncFloor Key Lead. Manager at Petsmart Inc
Ryan EidsonRyan Eidson
Sr. Business Analyst at PetSmart IncSr. Business Analyst at PetSmart Inc
Jessica SorrellJessica Sorrell
Manager at PetsmartManager at Petsmart
NUVIA VALLESNUVIA VALLES
Lead Merch Processor at Williams-SonomaLead Merch Processor at Williams-Sonoma
Efrain De LeonEfrain De Leon
Plant Maintenance Mechanic at Athens ServicesPlant Maintenance Mechanic at Athens Services