Issan Belfield
Bloomfield
Summary
Dynamic leader with extensive experience in business operations and team building. Skilled in problem resolution and process improvements, driving sales increases and enhancing client loyalty to ensure long-term success.
Overview
14
14
years of professional experience
Work History
General Manager - Business Operations
Five Below
09.2016 - 01.2021
- Directed daily operations, ensuring operational excellence and contributing to company profitability of $2.5 million in revenue in 2021.
- Developed and implemented strategic initiatives to increase sales velocity and exceed monthly revenue targets by 12%.
- Improved client satisfaction rate to 95%+ by cultivating strong relationships with customers, vendors and partners to ensure long-term success and loyalty.
- Oversaw full-cycle talent management, including recruitment, onboarding, training, and workforce development for 15+ employees, enhancing team capabilities.
- Managed diverse team of professionals, promoting positive work environment and achieving high employee satisfaction.
Assistant Manager - Business Operations
Babies R Us
02.2008 - 08.2016
- Led daily business unit operations to ensure optimal sales performance and client satisfaction.
- Oversaw training and development for over 75+ staff members, fostering high-performing sales teams and high employee retention rates.
- Implemented process improvement strategies by monitoring key business metrics, identifying operational opportunities, and coordinating collaborative sales efforts to achieve business goals.
- Spearheaded merchandising strategies, inventory control, and loss prevention initiatives to enhance product availability and safeguard company assets.
- Collaborated with cross-functional teams to develop and execute marketing initiatives and promotional events, driving customer engagement and sales.
Supervisor - Warehouse Operations
Ad Set
05.2007 - 06.2008
- Oversaw warehouse operations, optimizing workflow and enhancing inventory management accuracy.
- Conducted regular audits of inventory levels, ensuring accurate accounting while reducing stock discrepancies and overstock situations.
- Enhanced employee productivity through comprehensive training programs and targeted performance evaluations.
- Enhanced warehouse safety, enforcing strict adherence to safety protocols and conducting regular inspections.
Education
No Degree - Liberal Arts And Sciences
Passaic County Community College
Paterson, NJHigh School Diploma -
Rosa Parks High School
Paterson, NJSkills
- Operations management
- Problem resolution
- Leadership and team building
- Customer relations
- Budget management
- Communication skills
- Staff development
- Process improvements
Timeline
General Manager - Business Operations
Five Below
09.2016 - 01.2021
Assistant Manager - Business Operations
Babies R Us
02.2008 - 08.2016
Supervisor - Warehouse Operations
Ad Set
05.2007 - 06.2008
No Degree - Liberal Arts And Sciences
Passaic County Community College
High School Diploma -
Rosa Parks High School