Issei Yamakawa
Torrance,CA
Summary
Dynamic and results-driven Manager with over 3 years of experience in the food and beverage industry, specializing in boba tea establishments. Adept at leading teams to deliver exceptional customer service, drive sales growth, and maintain high standards of operational efficiency. Proven track record in managing daily operations, including inventory control, staff training, and quality assurance. Skilled in technology and bookkeeping organization to ensure efficiency in the workplace.
Overview
3
3
years of professional experience
Work History
Co- Manager, Manager
Lotus Tea Lounge
Lomita , USA
05.2022 - Current
- Analyzed inventory and sales datasheets to optimize stock management and use of materials resulting in a strategic reduction of excess and unused inventory
- Resulted in an increase in profit margins by 10%
- Streamlined store layout and organizational systems to enhance workflow efficiency, resulting in improved employee productivity and a smoother customer service experience
- Managed staff scheduling and tip distribution, ensuring optimal shift coverage and fair compensation leading to enhanced team morale and operational efficiency
Supervisor
Ding Tea Lomita
Lomita , USA
05.2021 - 05.2024
- Supervised shift operations, including staff oversight, customer service, and quality control
- Maintaining high standards and a positive work environment
- Coordinated and executed catering orders from planning through delivery, ensuring timely and high-quality service resulting in retention of customers
Staff Member
Ding Tea Lomita
Lomita , USA
05.2021 - 03.2022
- Provided exceptional customer service, including taking orders, crafting drinks, handling payments, contributing to a positive dining experience and business
Education
Bachelor of Arts - Business Administration, Finance
California State University, Fullerton
06.2026
Associated for Transfer - Business Administration
El Camino College
06.2024
Skills
- Customer Service
- Leadership and Training
- Bookkeeping
- Marketing and Promotions
- Problem-Solving
Timeline
Co- Manager, Manager
Lotus Tea Lounge
05.2022 - Current
Supervisor
Ding Tea Lomita
05.2021 - 05.2024
Staff Member
Ding Tea Lomita
05.2021 - 03.2022
Bachelor of Arts - Business Administration, Finance
California State University, Fullerton
Associated for Transfer - Business Administration
El Camino College
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