ISSELINE COLLAZO
Bronxville,NY
Summary
Skilled Billing Supervisor adept at maximizing productivity and bringing 20+ year track record of success. Knowledgeable about daily accounts receivable operations, collections and reporting. Open and clear communicator with a consistent approach to reviewing and improving processes. Independently handles billing needs and administrative functions.
Overview
25
25
years of professional experience
Work History
Billing Supervisor
Montefiore School Health Program
The Bronx, NY
10/01/14 - Current
- Developed and implemented billing procedures to ensure accurate invoicing and payment collection.
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
- Supervised a team of 2 billing coordinators to ensure accuracy and efficiency in daily tasks.
- Conducted weekly meetings with staff to discuss performance metrics, goals, objectives, and other issues related to billing processes.
- Performed periodic audits of patients accounts to verify accuracy of charges billed against actual reimbursement.
- Implemented continuous improvement initiatives designed to streamline existing processes for greater operational efficiency.
- Collaborated with Office of School Health, DOH related to billing guidelines updates and trainings.
- Investigated and resolved issues to maintain billing accuracy.
- Maximized efficiency and increased accuracy of billing department by developing and implementing system and process improvements.
- Worked with team members and leadership to identify and develop process improvements.
- Delegated work to staff, setting priorities and goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Billing Coordinator
Montefiore School Health Program
The Bronx, NY
02.2009 - 10.2014
- Analyzed patient's demographics's records to identify discrepancies and resolve billing issues.
- Created and maintained accurate patient's demographic records in Epic system.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Kept up-to-date with details of insurance plans and company requirements.
- Investigated and resolved issues to maintain billing accuracy.
- Trained new team members on medical insurance verification and entry into EPIC system.
- Eliminated inaccuracies in claim edits by verifying coverage to generate clean claims.
Office Manager
Montefiore School Health Program
The Bronx, NY
01.1999 - 01.2009
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Responded to patient inquiries regarding insurance coverage and billing matters.
- Verified patient information for accuracy in electronic health records system.
- Checked in patients, updated demographic information and collected co-pays and fees as required.
- Ensured that all HIPAA requirements were met when handling confidential patient information.
- Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
- Ordered office supplies as needed for efficient operation of the front desk activities.
- Processed incoming mail daily and distributed it accordingly throughout the office.
Patient Care Technician
Montefiore School Health Program
The Bronx, NY
1996 - 1999
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens from patients for laboratory testing purposes.
- Performed all Front Desk duties and patient care as needed.
Receptionist
School Health Program/Family Health Center
The Bronx, NY
1995 - 1996
- Contributed to the expansion of registered students for School Health Program into the Merrit System.
- Performed data entry tasks into Merritt System computer systems accurately and promptly. Generate and closed encounters.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Patient Care Technician
The Workers Education Health Care Institute
Bronx01-1996
Accounting and Finance
Universal Business And Media School
New York, NY01-1991
Skills
- Regulatory Requirements
- Strategic Decision-Making
- Reporting analysis
- Technical knowledge
- HIPAA Compliance
Languages
Spanish
Professional
Timeline
Billing Coordinator
Montefiore School Health Program
02.2009 - 10.2014
Office Manager
Montefiore School Health Program
01.1999 - 01.2009
Billing Supervisor
Montefiore School Health Program
10/01/14 - Current
Patient Care Technician
Montefiore School Health Program
1996 - 1999
Receptionist
School Health Program/Family Health Center
1995 - 1996
Patient Care Technician
The Workers Education Health Care Institute
Accounting and Finance
Universal Business And Media School
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