Issey Yumiba
Torrance,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Manager
Sandwich Saloon Inc.
03.2018 - Current
- Coordinate and oversee day-to-day operations including but not limited to: execute team meetings regarding daily tasks, address goals and any issues from day prior, review order requests and inventory needs, conduct temperature and cleanliness assessment to ensure a safe and productive work day.
- Collaborate alongside company store owner to address customer complaints and employee conflict resolutions.
- Negotiate vendor contracts, stock purchasing, and price/inventory control.
- Oversee employees to ensure compliance with all federal, state, and local food safety regulations.
- Generate restaurant target figures and analyze weekly data to increase annual sales.
- Prepare opening and closing sheets for record sales and expenses.
- Work with social media agency for marketing outlets (i.e. Instagram, Yelp, etc.) and online website appearance.
- Expertise with restaurant management software including Aloha POS systems and general Microsoft Office.
- Participate in interviewing, hiring and training of new employees to satisfy company's needs.
- Organize employment and financial documents.
- Develop and enforce human resource policy and procedures.
Assistant Manager
Sandwich Saloon Inc.
08.2016 - 03.2018
- Provided quality service for a pleasant customer experience.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Performed managerial duties when company owner was absent.
- Handled all financial inquiries while present on the floor.
- Emphasized employee satisfaction during each shift.
- Maintained an effective and productive work environment.
Retail Store Manager
Vanguard Inc.
01.2010 - 08.2016
- Monitored stock levels, ordered new merchandise, and managed inventory to meet customer demand.
- Produced monthly reports detailing sales trends and forecasts.
- Completed store opening/closure procedures and manage bank deposits.
- Hired associates, provided coaching, guidance, and feedback regarding sales strategies and customer care.
- Placed seasonal orders with sales representatives while carefully managing store budget.
- Created performance reward system for employees to better customer service and increase sales.
- Implemented marketing campaigns through social media to drive traffic and increase sales.
- Attended yearly trade shows to grow existing relationships and create new relationship with brands.
- Created online store and managed outgoing orders, which resulted in annual revenue increase by 20%.
- Mastered Revel POS system, developed product check-in and tagging procedure.
Fine Dining Server & Bartender
Barnyard Inc.
01.2012 - 07.2015
- Proficiently managed tables and the bar within a fast-paced environment while maintaining high standards of customer service.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
- Built loyal clientele through exceptional service and consistent appreciation.
- Developed in-depth knowledge of craft beer, wine and specialty food.
- Informed customers about food/wine specials and appropriately suggest items in order to increase restaurant sales.
- Responsible for daily inventory accuracy and cash management.
Sales Representative
DVS Shoe Company
09.2007 - 12.2010
- Fulfilled orders for customers, communicating expected delivery date, and explaining stock-outs.
- Developed accounts by checking customer’s buying history, explaining product features, and suggesting related and up-to-date items.
- Assisted in establishing new accounts with in-depth research, followed by calling, emailing, or visiting potential sales outlets with outside sales representatives.
- Maintained a comprehensive understanding of company footwear and products by attending company meetings and outside trade shows.
- Worked directly and helped assist with international sale department.
- Created quarterly online order sheets on Excel for Vendors.
- Tracked sales cycle progress on a monthly and quarterly basis to ensure customer acquisition goals are met.
Education
Associate of Arts - Business Economics
El Camino College
Torrance, CA06.2010
Skills
- Fluent in Japanese
- Schedule Management
- MS Office
- Work Planning and Prioritization
- Customer Service
- Process Improvement
Timeline
Manager
Sandwich Saloon Inc.
03.2018 - Current
Assistant Manager
Sandwich Saloon Inc.
08.2016 - 03.2018
Fine Dining Server & Bartender
Barnyard Inc.
01.2012 - 07.2015
Retail Store Manager
Vanguard Inc.
01.2010 - 08.2016
Sales Representative
DVS Shoe Company
09.2007 - 12.2010
Associate of Arts - Business Economics
El Camino College
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