Summary
Overview
Work History
Education
Skills
Timeline
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Isshin Iizuka

Aurora,CO

Summary

Adept in high-stress environments and bilingual in Japanese, I excel in team collaboration and efficient problem-solving. I'm no stranger to heavy equipment, fast-paced back-breaking work, and following safety procedures.

Overview

6
6
years of professional experience

Work History

Ramp Service Agent

United Airlines
Denver, CO
05.2023 - Current
  • Performed all tasks involving the staging, offloading, loading, and transporting baggage in and around aircraft including:
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Operated a variety of motorized vehicles, such as tugs, belt loaders, and aircraft pushback vehicles, safely and efficiently around airport premises.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Maintained clear communication with team members and supervisors using radios and hand signals.

Passenger Service Agent

Menzies Aviation
Tamuning, GU
05.2022 - 03.2023
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Operated computerized system to handle ticketing and check-ins.
  • Verified identification of passengers for security purposes.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

Supervisor

KFC
Mangilao, GU
11.2018 - 08.2022
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Reconciled daily transactions and balanced cash registers.
  • Managed team of 10-15 employees in fast-paced environment.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained sanitation, health and safety standards in work areas.
  • Trained new employees on food preparation, cash handling, and customer service techniques.

Education

High School Diploma -

George Washington High School
Guam
06-2019

Skills

  • Bilingual - Japanese
  • Aircraft Pushback and Towing
  • Prompt and Punctual
  • High Stress Environments
  • Positive Attitude
  • Works Well with Others

Timeline

Ramp Service Agent

United Airlines
05.2023 - Current

Passenger Service Agent

Menzies Aviation
05.2022 - 03.2023

Supervisor

KFC
11.2018 - 08.2022

High School Diploma -

George Washington High School

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Isshin Iizuka