Issibell Aquino
Reading,United States
Summary
HR Specialist with a strong background in policy communication and employee relations, committed to supporting organizational success and fostering a positive workplace environment.
Overview
19
19
years of professional experience
Work History
Human Resource Specialist
MillerKnoll
03.2024 - Current
- Communicate and enforce changes in policies related to paid time off (PTO) and short-term disability (STD) within the Operations department.
- Provide superior employee experiences and client relationships through extensive service, support, and project management.
- Support and facilitate a variety of projects, open enrollment, special events, and initiatives focused on employee engagement and organizational goals.
- Act as a liaison between Corporate Communications team, HR Centers of Excellence (Benefits, Payroll, HRIS), IT, and operations associates.
- Develop and maintain excellent working relationships with client groups, co-workers, and functional areas to ensure achievement of HR and organizational goals.
- Identify and implement continuous improvement initiatives to enhance HR operational effectiveness.
- Support over 600 associates with the use of MK computer systems and applications and promote self-service for benefits, payroll, IT, and Workday activities.
- Manage employee communications, including break room monitors, bulletin boards, and email notifications for campus location.
- Support HR and Operations leaders in administration, coordination, and presentation of corporate initiatives.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Claims Operations Technician
CNA Insurance
10.2016 - 03.2024
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Complete regulatory forms timely in accordance with regulations by evaluating claim information
- Provides information to claim adjusting staff from regulatory websites
- Demonstrated technical expertise, previous Workers Comp/Auto/GL/Property claim handling experience for each claimant
- Processed new hire, termination, and paperwork for personnel files with a focus on regulatory compliance
- Collaborated with Iron Mountain to manage electronic personnel files and ensured accurate records
- Conducted annual checks of over 1000 claims with termed file dates for proper purging.
Customer Relations/Recruiting Services Assistant
Santander Bank
06.2011 - 10.2016
- Tracked background checks
- Scheduled interviews, fielding questions from new hires
- Job postings on websites such as: LinkedIn/Indeed
- Assisted with Payroll and Employee benefits
- Provided administrative support with payroll, calendars, meetings, and training events
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Answered an average of 135 calls per day, addressing inquiries, solving problems, and providing information
- Provided administrative support for recruiting services, including offer letters, background checks, and interview scheduling
- Developed and updated Standard Operating Procedures (SOPs).
Human Resource Assistant
P.S.207X (NYC Dept. of Education)
09.2005 - 06.2011
- Assisted with Enrollment and Registration of new students
- Onboarding experience
- Responsible for filling out I-9 forms for employees
- HRIS - novice experience
- Reviewed all teacher certifications and verified state regulatory documents
- Quality assurance/verifying employment documentation for staff
- Managed regulatory clearances, certificates, and approvals
- Generated offer letters, tracking background checks, and scheduling interviews
- Provided administrative support with payroll, calendars, meetings, and training events.
Education
Bachelor of Arts in Human Resource Management - Human Resources Management
Albright College
Reading, PA12.2023
Associate of Science in General Studies -
Reading Area Community College
Reading, PA05.2022
Skills
- Compliance and Documentation Analysis
- Technical Skills
- Project Management
- Policy Research
- Payroll Administration
- Employee Onboarding
- Benefits Administration
- SharePoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resource Specialist
MillerKnoll
03.2024 - Current
Claims Operations Technician
CNA Insurance
10.2016 - 03.2024
Customer Relations/Recruiting Services Assistant
Santander Bank
06.2011 - 10.2016
Human Resource Assistant
P.S.207X (NYC Dept. of Education)
09.2005 - 06.2011
Bachelor of Arts in Human Resource Management - Human Resources Management
Albright College
Associate of Science in General Studies -
Reading Area Community College
Similar Profiles
Tomaurie HutchersonTomaurie Hutcherson
Caper Fabrication Associate at MillerKnollCaper Fabrication Associate at MillerKnoll
Benjamin ChildersBenjamin Childers
General Manager at MillerKnollGeneral Manager at MillerKnoll
Allwin PeterAllwin Peter
Product Manager (APMEA Region) at MillerKnollProduct Manager (APMEA Region) at MillerKnoll