Issis De Leon
10215 San Gabriel Ave South Gate,CA
Summary
Proven Certified Barista and hospitality expert from Tierra Mia Coffee and El Pescador, adept at enhancing customer experiences and workplace safety. Excelled in training staff and maintaining cleanliness standards, ensuring service excellence. Known for exceptional multitasking and a friendly demeanor, consistently improving customer satisfaction and team dynamics. I am a very caring person and I would Very much enjoy that people of all ages feel cared for and well taken care of.
Overview
5
5
years of professional experience
Work History
Certified Barista
Tierra Mia Coffee
4914 Firestone Blvd South Gate , CA 90280
10.2022 - Current
- Ensured a smooth flow of service during peak hours by effectively communicating with colleagues and prioritizing tasks based on customer needs.
- Educated customers on various coffee products while offering suggestions for pairing with complementary food items.
- Provided personalized recommendations to customers based on their preferences, enhancing their overall experience.
- Enhanced customer satisfaction by skillfully crafting and serving high-quality beverages in a timely manner.
- Get along well with my coworkers and customers
Hostess, Food Runner, Cocktail Waitress
El Pescador
12002 Lakewood Blvd Downey, Ca 90242 US
06.2019 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Made sure customers were getting the service that they paid for
- Welcomed all customers and made sure they left the restaurant with a good experience.
Education
High School Diploma -
Steam Legacy High School
5225 Tweedy Blvd South Gate, CA 90280 06.2021
Skills
- Workplace Safety
- Training New Staff
- Order Taking
- Cleanliness standards
- Very easy going and easier to get along with
- Very friendly
- Always make sure everyone around feels safe and comforcomfortable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Barista
Tierra Mia Coffee
10.2022 - Current
Hostess, Food Runner, Cocktail Waitress
El Pescador
06.2019 - 11.2021
High School Diploma -
Steam Legacy High School