Issis Garcia
Mission,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Is a seasoned Customer Associate with 28 years of experience dedicated to providing highest quality service and making customers feel satisfied. Committed to exceeding work expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
33
33
years of professional experience
Work History
Customer Service Associate
Maximus Federal
06.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Technician
T-Mobile
07.2002 - 12.2011
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Whataburger Manager
Whataburger
10.1990 - 08.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Mission High School
Mission, TX06.1992
Skills
- Email Etiquette
- Sales and Upselling
- Investigate Claims
- Customer Service and Assistance
- Spanish Speaking
- Reading Comprehension
- Safety Regulations
- Invoice Preparation and Processing
- Retail Marketing
- Customer Complaint Resolution
- Closing Sales
- Hospitality and Accommodation
- Multi-Line Phone Systems
- Call Transfers
- Guest Satisfaction
- Employee Management
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Maximus Federal
06.2013 - Current
Customer Service Technician
T-Mobile
07.2002 - 12.2011
Whataburger Manager
Whataburger
10.1990 - 08.2001
High School Diploma -
Mission High School
Similar Profiles
Anita ChasteenAnita Chasteen
Tier II Claims Healthcare Representative at Maximus FederalTier II Claims Healthcare Representative at Maximus Federal
JESSE GARCIAJESSE GARCIA
CUSTOMER SERVICE WEB CHAT REPRESENTATIVE (CSR) BILINGUAL (SPANISH) TIER 1 at Maximus FederalCUSTOMER SERVICE WEB CHAT REPRESENTATIVE (CSR) BILINGUAL (SPANISH) TIER 1 at Maximus Federal
James HarrisJames Harris
Quality Appeals Specialist at Maximus FederalQuality Appeals Specialist at Maximus Federal
Yaimary Sanchez (CNA)Yaimary Sanchez (CNA)
Customer Service Representative Specialist at Maximus FederalCustomer Service Representative Specialist at Maximus Federal
Oziel PonceOziel Ponce
Construction Manager at HTIConstruction Manager at HTI