ISSOUFOU SANI ADO
Birmingham,AL
Summary
Proven to excel in passenger transportation and customer engagement, I consistently achieved high customer ratings while working with Yellow Cab/Uber/Lyft and DoorDash. Leveraging strong communication and GPS navigation skills, I enhanced route efficiency and safety, significantly improving on-time delivery and passenger satisfaction. Renowned for dependability and a professional demeanor, I fostered positive relationships and upheld stringent safety standards. High-performing Job Title bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Rideshare Driver with over Number years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Yellow Cab/Uber/Lyft and DoorDash
01.2015 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Responded to passenger concerns and complaints politely and professionally.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Adhered to all safety regulations and traffic laws while driving.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Remained calm and poised in emergent situations.
- Followed applicable traffic regulations and traffic laws.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Communicated with passengers regarding estimated time of arrival.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Developed deep knowledge of local routes and area destinations.
- Delivered passengers to destinations safely and on time.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Delivery Driver
Yellow Cab/Uber Eats/ DoorDash
01.2015 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Kept detailed records of deliveries and money received from customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
Education
Master Of Business - Projet Management
International Institute of Management
Niamey/Niger/West Africa08.2007
Skills
- Passenger transportation
- Customer Engagement
- Vehicle Maintenance
- Schedule Management
- Customer Service
- Defensive Driving
- Punctuality
- Safe Driving
- Time Management
- Route Planning
- Traffic Laws and Regulations
- Fare and Voucher Collection
- Dependable and Trustworthy
- Routine Vehicle Maintenance
- Passenger Reviews or Endorsements
- Customer Relationships
- Federal and State Driving Regulations
- Communication and Interpersonal Skills
- GPS Navigation
- Valid Driver's License
- Map Reading
- Dispatcher Communication
- Tires and Brakes Inspections
- Clean Driving Record
- Knowledge of local area
- Efficiency and Time Management
- Insurance Requirements
- Fluent in English
- Problem-solving abilities
- Billing Statements
- Safety-focused
- Multitasking Abilities
- Professional Demeanor
- Passenger Assistance
- Reliability
- Interpersonal Skills
- Problem-Solving
- Valid Vehicle Insurance and Registration
- Commercial driving
- Safe Driving Practices
- Google Maps
- Customer-Oriented
- Fire Extinguisher Use
- Dependable and reliable
- Ability to Lift 50 Pounds
- Security Monitoring
- Continuous Improvement
- Effective Communication
- Safe Driver Training
- Proficient in Microsoft Office
- Effective communication skills
- Strong Working Relationships
- Customer Support
Timeline
Rideshare Driver
Yellow Cab/Uber/Lyft and DoorDash
01.2015 - Current
Delivery Driver
Yellow Cab/Uber Eats/ DoorDash
01.2015 - Current
Master Of Business - Projet Management
International Institute of Management
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