Issys Guerrieri

Waitress/ Keyholder

The Village Pancake Factory

02.2023 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Checked guests' identification before serving alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Trained and supervised new employees to apply best practices in customer service and store operations.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.