ISURU RANAWEERA
Osbaldwick,York
Summary
I am an enthusiastic, motivated, reliable, and hard-working individual. I strongly believe that my education and work experience positions me well to make meaningful contributions to your organization while providing opportunities for my personal and professional growth.
Overview
7
7
years of professional experience
Work History
TEAM LEADER
GXO LOGISTICS
12.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
CONTROL ROOM TECHNICIAN
GXO LOGISTICS
10.2024 - 12.2024
- Actively monitor order flow on the warehouse management system (WMS) to identify potential delays or bottlenecks.
- Allocate orders to pickers and ensure efficient order picking based on priorities and cut-off times.
- Manage order backlogs and coordinate with warehouse staff to expedite critical orders.
- Communicate effectively with warehouse staff, supervisors, and other departments regarding order status, issues, and updates.
- Collaborate with warehouse operations to resolve operational challenges and ensure smooth workflow.
- Generate reports on key performance indicators (KPIs) related to order fulfillment and warehouse operations.
- Diagnose system issues and troubleshoot problems within the WMS.
CONTROL ROOM ADMIN
GXO LOGISTICS
09.2023 - 09.2024
- Waving and release the task according to the priority and mange the daily
- Co-ordinate activities to meet set objectives
- Inputting data into spreadsheets for report writing and submitted to the high management
- Supporting the operational teams with any administrative duties
- Handling all kind of picking issues and taking the best outcomes from the pickers
- Producing, issuing, controlling and accounting documentation issued to warehouse operatives
- Investigate ad-hoc faults and issues which may impact service
CUSTOMER SERVICE ASSISTENT
KOPI MANAGEMENT (PVT) LTD
04.2023 - 09.2023
- Serving customers & dealing with enquiries
- Processed cash and card payments via the stores POS system
- Handling product returns and payment refund requests
- Balanced the till at the end of each day, reporting any issues to the Store Manager
- Managed shop floor stock, highlighting any stock requirements to the Store Manager and restocking shelves and displays
- Took receipt of deliveries, storing stock appropriately within the warehouse
SENIOR CREDIT EXECUTIVE
HATTON NATIONAL BANK FINANCE PLC
08.2021 - 12.2022
- Evaluates a variety of applications and ensures compliance with laws, bank regulation, corporate and divisional underwriting policies, procedures and standards
- Verify all information provided on the merchant application and supporting documentation is correct and consistent with required standards
- Analyzes all pertinent credit and financial information, and demonstrates aptitude to interpret and evaluate consumer credit bureau reports, other reporting services, public records and bank files
- Write detailed reviews and perform analyses, including company financial statements, cash flow, quality of assets and earnings, working capital, potential liabilities and risks, and the impact of credit findings
- Prepared detailed credit proposals with required standard to be approved by relevant authority
CREDIT OFFICER
NATIONAL DEVELOPMENT BANK PLC
04.2020 - 08.2021
- Analyzes the risks associated with the payment processing industry (Fraud, Credit, Regulatory, Legal, etc.)
- Monitored retail and small medium enterprise (SME) portfolio credit facilities ensuring the quality assets
- Liaised directly with customer obtaining financial and other background information required for granting credit of credit approvals
- Co-ordinated with various centralized teams (credit, legal, operations)
- Carried out the customer due diligent and AML checks
FUND ADMINISTRATOR
HSBC ELECTRONIC DATA PROCESSING LANKA PVT LTD
06.2018 - 03.2020
- Performed Static data entry functions in core applications related to investment account opening
- Cross-checked and clarified against systems maintaining Foreign Account Tax Compliance Act (FATCA)
- Performed risk intelligence
- Conducted daily and monthly reconciliations
- Identified Know Your Client (KYC) information and conducted analysis on the trustees
Education
DIPLOMA IN APPLIED BANKING & FINANCE -
THE INSTITUTE OF BANKERS OF SRI LANKA
03.2021
BSC. (SPECIAL) DEGREE - BANKING & FINANCE
WAYAMBA UNIVERSITY OF SRI LANKA
07.2019
DIPLOMA IN HUMAN RESOURCES -
ALISON ONLINE EDUCATION
05.2019
CHARTERED ACCOUNTANCY - EXECUTIVE LEVEL (LEVEL 2) -
INSTITUTE OF CHARTERED ACCOUNTANT OF SRI LANKA
09.2016
FUNDAMENTAL OF FINANCIAL SERVICES - LEVEL 2 -
CHARTERED INSTITUTE OF SECURITY & INVESTMENT
03.2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Work Planning and Prioritization
- Documentation and reporting
- Customer service
- Warehouse management systems
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit decisions
- Customer relations
Timeline
TEAM LEADER
GXO LOGISTICS
12.2024 - Current
CONTROL ROOM TECHNICIAN
GXO LOGISTICS
10.2024 - 12.2024
CONTROL ROOM ADMIN
GXO LOGISTICS
09.2023 - 09.2024
CUSTOMER SERVICE ASSISTENT
KOPI MANAGEMENT (PVT) LTD
04.2023 - 09.2023
SENIOR CREDIT EXECUTIVE
HATTON NATIONAL BANK FINANCE PLC
08.2021 - 12.2022
CREDIT OFFICER
NATIONAL DEVELOPMENT BANK PLC
04.2020 - 08.2021
FUND ADMINISTRATOR
HSBC ELECTRONIC DATA PROCESSING LANKA PVT LTD
06.2018 - 03.2020
BSC. (SPECIAL) DEGREE - BANKING & FINANCE
WAYAMBA UNIVERSITY OF SRI LANKA
DIPLOMA IN HUMAN RESOURCES -
ALISON ONLINE EDUCATION
CHARTERED ACCOUNTANCY - EXECUTIVE LEVEL (LEVEL 2) -
INSTITUTE OF CHARTERED ACCOUNTANT OF SRI LANKA
DIPLOMA IN APPLIED BANKING & FINANCE -
THE INSTITUTE OF BANKERS OF SRI LANKA
FUNDAMENTAL OF FINANCIAL SERVICES - LEVEL 2 -
CHARTERED INSTITUTE OF SECURITY & INVESTMENT
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