Ayanna Macktoon
Catonsville,MD
Summary
Meticulous and highly skilled in navigating complex regulatory environments with background in effectively developing and implementing compliance programs across various industries. Possess strong analytical, organizational, and communication skills, vital for interpreting legislation and ensuring adherence to legal standards. Demonstrated ability to lead teams towards maintaining operational integrity and minimizing risk, contributing to the creation of robust compliance cultures within organizations.
Overview
7
7
years of professional experience
Work History
Senior Compliance Manager
G & C Transport
Baltimore, MD
04.2022 - Current
- Delivered expert advice to division leaders on expected risk exposure of processes and potential solutions.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Designed internal control policies to improve audit scores.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Determined and tracked budget expenses with accuracy and transparency.
- Followed up with licensees to verify adherence to requirements.
Manager
TransCore EzPass
Baltimore, MD
03.2019 - 05.2022
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Dispatcher
Department Of Public Works And Highways
Baltimore, MD
08.2017 - 04.2020
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Documented services performed, operations information, and dispatch details in system.
- Receiving emergency and non-emergency calls and record significant information
- Addressing problems and requests by transmitting information or providing solutions
- Receiving and dispatching orders for products or deliveries
Education
Associate of Science -
Baltimore City Community College
Baltimore, MD08-2023
High School Diploma -
Woodlawn High School
Baltimore, MD05-2017
Skills
- Audit coordination
- Regulatory compliance oversight
- Office 365 migration
- Relationship building
- Shift scheduling
- Time management
- Team leadership
- Conflict resolution
- Accounts payable management
- Accounts receivable management
Timeline
Senior Compliance Manager
G & C Transport
04.2022 - Current
Manager
TransCore EzPass
03.2019 - 05.2022
Dispatcher
Department Of Public Works And Highways
08.2017 - 04.2020
Associate of Science -
Baltimore City Community College
High School Diploma -
Woodlawn High School