Ita Gross
Toms River,NJ
Overview
11
11
years of professional experience
Work History
Office Manager
Tova Treisser Wigs
07.2013 - 09.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Purchasing
Astor Chocolate
09.2011 - 05.2013
- Optimized budget allocation by closely monitoring expenditures and adjusting purchasing decisions accordingly.
- Analyzed sales trends regularly to inform purchasing decisions that aligned with consumer preferences.
- Managed pharmacy budget, reducing costs through strategic purchasing decisions and resource allocation.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Streamlined the purchasing process, reducing lead times for high-demand products.
- Processed purchasing requisitions and created corresponding purchase orders.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Oversaw demand planning, purchasing, and logistics.
- Developed and managed budgets for multiple departments, ensuring cost-effective purchasing decisions.
- Enhanced operational efficiency through continuous process improvement initiatives in the purchasing department.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reviewed and approved requisitions enabling purchasing department to start purchasing process.
Secretary
Tiny Tots
01.2008 - 07.2011
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Office Coordinator
OU (orthodox Union)
09.2006 - 12.2007
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Education
BYA
Brooklyn NY Timeline
Office Manager
Tova Treisser Wigs
07.2013 - 09.2017
Purchasing
Astor Chocolate
09.2011 - 05.2013
Secretary
Tiny Tots
01.2008 - 07.2011
Office Coordinator
OU (orthodox Union)
09.2006 - 12.2007
BYA