ITA VERNYUY
Clarksville,TN
Summary
Detail-oriented and professional job seeker with a strong background in customer service, sales, and over two years of experience in patient care management as a medical assistant. Completed 140 hours of volunteer clinical externship, enhancing skills in the healthcare field. Excel in building exceptional relationships and possess keen skills, a high level of initiative, attention to detail, and a commitment to excellence and growth. Successfully managed interdisciplinary teams of up to 10 members and handled member transactions valued at $50K. Proven ability to provide outstanding customer service in high-volume populations, effectively linking corporate vision with delivering desired results through empowerment, development, and utilization of people, processes, and technology. Associate's degree in art and relevant professional certifications. Seeking an entry-level remote customer service position to contribute skills and expertise. Dining professional with extensive experience in food service and facility maintenance. Known for reliability, attention to detail, and strong focus on teamwork and achieving results. Adept at maintaining cleanliness and ensuring a pleasant dining experience for all guests.
Overview
8
8
years of professional experience
Work History
Dining Facility Attendant (KP)
Southern Food Service Management Inc.
06.2024 - Current
- Promoted a positive atmosphere within the dining facility through friendly interactions with both customers and coworkers.
- Provided exceptional assistance to fellow team members with various tasks such as serving and bussing tables.
- Increased overall efficiency by assisting with food preparation when necessary, including chopping ingredients or assembling dishes.
- Contributed to the reduction of wait times for customers by quickly cleaning and resetting tables between parties.
- Participated in regular training sessions to stay up-to-date on current industry standards, best practices, and dining facility policies.
- Aided in successful catering events through effective coordination of setup, table arrangements, food display, and clean-up tasks.
- Helped maintain an organized workspace by keeping storage areas clean, well-stocked, and easily accessible for other staff members.
- Ensured a clean and sanitary environment for guests by consistently performing thorough cleaning tasks.
- Supported kitchen staff by promptly clearing tables, washing dishes, and restocking utensils as needed.
- Displayed strong multitasking abilities while managing multiple responsibilities in a fast-paced dining environment.
- Maintained a professional appearance and demeanor at all times, contributing to a positive image for the dining facility.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Direct Support Professional
Jefferson Rehabilitation Center
08.2018 - 01.2021
- Performed healthcare-related tasks such as monitoring vital signs and administering medications under the direction of registered nurses and physicians
- Cared for individuals and families during periods of incapacitation or family disruption by providing companionship, personal care, and help to adjust to a new lifestyle
- Encouraged self-activities as well as reminded and assisted clients with self-administration of medications
- Transported clients to locations outside the home, such as physicians’ office for appointments
- Shopped for and prepared meals, including special diets, for clients as well as instructed and advised clients on issues such as household cleanliness, utilities, hygiene, and nutrition
Sales Associate
Mobile Telephone Network Company (MTN)
08.2016 - 11.2016
- Sold cell phones accessories and utilized product knowledge to promote meet goals and close sales
- Explained products, services, and pricing while demonstrating the use of products
- Recommended equipment to meet customer requirements while taking into consideration features such as cost, free calling capacity, style, and personal preferences
- Communicated professionally in person and by phone
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed approximately 30 incoming calls, and emails per day from customers
Education
Associate of Arts - Information Technology
Hopkinsville Community College
Fort Campbell, Ky05.2026
Certified Customer Service and Sales Specialist -
National Retail Federation (Penn Foster)
Fort Campbell, KY08.2022
Certificate - Clinical Medical Assistant
Jefferson Community College
Watertown, NY02.2019
Associate of Arts - Bilingual Studies
University of Yaounde 1
Cameroon (West Africa)09-2016
Skills
- Effective Communication
- Bilingual – English & French (Verbal/Written)
- Empathy
- Customer Service
- Teamwork
- Active Listener
- Patient
- Adaptable
- Self-Motivated
- Organized
- Windows OS
- Microsoft Office Suite 365 (Word, PowerPoint, Outlook)
- Slack
- Zoom
- Google Workspace: G mail, Calendar, Contacts, Meet & Chat
- Efficient multitasking
Languages
French
Full Professional
English
Full Professional
Timeline
Dining Facility Attendant (KP)
Southern Food Service Management Inc.
06.2024 - Current
Direct Support Professional
Jefferson Rehabilitation Center
08.2018 - 01.2021
Sales Associate
Mobile Telephone Network Company (MTN)
08.2016 - 11.2016
Certificate - Clinical Medical Assistant
Jefferson Community College
Associate of Arts - Information Technology
Hopkinsville Community College
Certified Customer Service and Sales Specialist -
National Retail Federation (Penn Foster)
Associate of Arts - Bilingual Studies
University of Yaounde 1
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