Itai Conradi

• • Execute firmware and software testing for new releases, updates, and pilot deployments.
  • Support firmware and software deployments across lab and field environments.
  • Design, develop, and maintain structured test cases based on real-world network behavior and observed failure patterns.
  • Develop and refine firmware and software deployment and pilot strategies in collaboration with Technology and Operations teams.
  • Perform daily network analysis to identify emerging issues, anomalies, and customer-impacting trends.
  • Translate network observations into actionable test cases and validation plans.
  • Collaborate with cross-functional teams to validate fixes, document findings, and improve future release quality.

• Monitored network performance to identify emerging trends impacting customer charging reliability.
• Performed data pulls from the company’s data lake using SQL to analyze large-scale network and session data.
• Utilized Excel to perform detailed analyses and visualize performance metrics across the network.
• Conducted deep log investigations across OCPP, Hyperlogs, and system event data to isolate issues and determine root causes.
• Developed and executed lab test plans to replicate field issues and validate resolutions.
• Participated in multiple software and firmware deployments, performing on-site testing and aggressively monitoring network behavior during the first hours, days, and weeks post-deployment to ensure customer experience was unaffected.
• Collaborated with the Technology Department to create tickets, provide supporting data, and confirm issue resolution.
• Worked closely with cross-functional teams to ensure findings were incorporated into long-term reliability improvements.

• Process all tickets that come into the queue, triage and work tickets, and escalate issues to other SMEs or vendors as needed.
  • Assist in reworking the escalation process for tickets coming from Tier 2.
  • Create and build a documentation knowledge base accessible to all technicians for identifying and fixing issues.
  • Test potential network issues to proactively address problems before they affect customers.

• Developed processes for Tier 2 and site operations team, including troubleshooting, fixing, and dispatching to repair dispensers.
• Created the Tier 2 troubleshooting guide and trained Tier 2 members and field service technicians on internal systems.
• Developed the full in-depth commissioning process for new installations.
• Established communication and processes for collaboration with the Tier 3/Technology Team.
• Worked with leadership and C-suite members to align team processes and outlook with company KPIs and values.
• Ensured customer and employee safety was prioritized in all processes.
• Managed incoming problem tickets and ensured timely resolution.
• Collaborated with the tech team to develop an internal CNOC system for identifying network issues.

• Identified, implemented, and tested configurations for dispensers, ensuring optimal performance.
• Developed initial testing processes used by the Ionna Technology Team.
• Collaborated with engineers from eight OEM founding partners to ensure dispensers provided the best charging experience for their customers.
• Worked directly with vendors to address issues in charging performance and network integration, ensuring seamless customer experience upon site launch.
• Coordinated with upper leadership and C-Suite members to ensure the product was user-friendly and met customer needs.
• Performed hundreds of charge tests across 40+ vehicles to ensure dispensers had minimal interoperability issues.
• Conducted deep log examinations for each charging session to identify and resolve potential issues.

• Troubleshot and resolved problems with EV Chargers and systems.
• Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
• Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
• Commission and help set up new EV chargers with Technicians.

• Cultivated loyal customer base by providing excellent customer service.
• Contacted and developed working relationships with executives and business owners.
• Sought new sales opportunities by networking, cold calling and following up on leads.
• Multiple months of exceeding sales goals by over 50% and being top earner in my position.
• Acquired the largest business deal as a rep in this position through cultivating prospects and building a strong relationship with the owner.
• Worked with and maintained over 100 business accounts through the use of Salesforce to optimize my workload.

• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Held a consistent top 10 performance in sales in the South East region.
• Acquired multiple government deals that resulted in large profits for my branch.